Userpilot - an easy way to pilot your users towards success
December 30, 2022

Userpilot - an easy way to pilot your users towards success

Tyson Warth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Traction

Overall Satisfaction with Userpilot

We implemented Userpilot as a way to help onboard our new users. It walks them through all of the ins-and-outs of the product right there in the application. With limited resources, Userpilot allowed non-coders contribute to the product in a fast and easy manner.

Pros

  • Support is responsive and knowledgeable
  • Easy to implement
  • Provides sufficient data to tell the right story

Cons

  • The plugin for creating content is a bit clunky
  • Limitations on content design
  • The Web App used to manage the content and subscription is pretty slow
  • Dev-less implementation
  • Expansive data collection and analysis
  • Responsive support team
  • Trial conversion rate increased
  • Retention rate increased
  • Very little maintenance required by our dev team

Do you think Userpilot delivers good value for the price?

Yes

Are you happy with Userpilot's feature set?

Yes

Did Userpilot live up to sales and marketing promises?

Yes

Did implementation of Userpilot go as expected?

Yes

Would you buy Userpilot again?

Yes

Userpilot is very handy for those companies looking for a solution that can be implemented by someone other than a developer. Sure, the developer has to do the initial implementation but once that's done (took us about a day) then literally anyone else can create content. It has saved us a bunch of time not having to build and maintain a homegrown solution.

Despite the plugin and Web App being a bit clunky, overall it has been a positive experience. I've especially appreciated the help from the support team. They've always responded to me within a day and come up with creative solutions for what I'm trying to do. I've learned from my interactions with them that though it may not be as intuitive as you'd like, there's usually a solution.

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