TrustRadius: an HG Insights company

Userpilot

Score8.4 out of 10

7 Reviews and Ratings

What is Userpilot?

Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey. Users can track product growth goals, nudge users to increase engagement, and analyze feedback at scale.

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Categories & Use Cases

Videos

Who Buys & Uses Userpilot

Userpilot - an easy way to pilot your users towards success

Use Cases and Deployment Scope

We implemented Userpilot as a way to help onboard our new users. It walks them through all of the ins-and-outs of the product right there in the application. With limited resources, Userpilot allowed non-coders contribute to the product in a fast and easy manner.

Pros

  • Support is responsive and knowledgeable
  • Easy to implement
  • Provides sufficient data to tell the right story

Cons

  • The plugin for creating content is a bit clunky
  • Limitations on content design
  • The Web App used to manage the content and subscription is pretty slow

Most Important Features

  • Dev-less implementation
  • Expansive data collection and analysis
  • Responsive support team

Return on Investment

  • Trial conversion rate increased
  • Retention rate increased
  • Very little maintenance required by our dev team