Userpilot

Easy-to-use tool for creating onboarding: Users find Userpilot to be an efficient and user-friendly tool for quickly creating onboarding experiences. Several reviewers mentioned that if a developer were to create the onboarding, it would take more than a week, highlighting the time-saving capabilities of Userpilot.

Comprehensive offering of essential onboarding elements: The wide range of features and options provided by Userpilot allows users to design their ideal onboarding process. This flexibility was praised by multiple reviewers, indicating that Userpilot offers a comprehensive solution for creating effective onboarding experiences.

Excellent customer service: Reviewers have consistently praised the outstanding customer service at Userpilot. They mention that the support team is highly responsive and provides speedy and tailored remedies whenever they encounter any issues. This reflects the helpful and supportive nature of the customer support team at Userpilot.

Confusing User Interface: Several users have found the user interface of UserPilot to be confusing and in need of improvement. They mentioned difficulties in distinguishing between experiences in the list and suggested adding a feature for better documentation.

Limited Customization and Usability: Some users have mentioned limitations in terms of customization and usability. They expressed a desire for more control over the walkthroughs through the JavaScript API and mentioned that the support for iframe element selector was missing.

Occasional Glitches and Freezing: Users have experienced occasional glitches and freezing of the platform, but they understand that UserPilot is a relatively young company and expect these issues to be resolved over time.

Users have provided several recommendations for Userpilot based on their experiences. Some common recommendations include:

• Improving the organization of flows and interaction with the platform.
• Trying the software by building different experiences.
• Making the most out of the free trial and seeking assistance from the Userpilot team.

Users suggest that Userpilot is suitable for startups and growing businesses, and they recommend starting small and simple with experiences before gradually expanding. Additionally, users believe that Userpilot does not require extensive technical knowledge to use and advise contacting Userpilot early for support. Furthermore, users recommend evaluating Userpilot along with other similar tools in the market and reaching out to the founders for product recommendations and guidance. Some users also mention that even developers can benefit from using Userpilot for onboarding tours, saving development time in the process.