Manhattan Active Customer Engagement vs. Zoiper
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Zoiper | Score7.3 out of 10 | N/A | Zoiper is a softphone, SDK and OTT application supplier, supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications. Zoiper offers encryption for text, voice and video communications with TLS/SRTP and ZRTP, and runs in a variety of operating systems. The vendor states Zoiper does not rely on Java, Flash or .NET but… | $49.95 one-time fee |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Manhattan Active Customer Engagement | Zoiper | |
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| Small Businesses | Simplify360 Score7.8 out of 10 | CallFire Score9.7 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Fuze Score8.2 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Cisco Unified Communications Manager (Call Manager) Score8.3 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
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| Likelihood to Recommend | 8.0 | 5.5 |
| Usability | - | 4.0 |
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| Usability | No answers on this topic |
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