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Zoiper

Zoiper

Overview

What is Zoiper?

Zoiper is a comprehensive cross-platform VoIP dialer that facilitates video and voice calling, as well as instant messaging capabilities. Its compatibility with Windows, Mac, Linux, iOS, Android, and Windows Phone platforms make it accessible to many users globally. Zoiper supports multiple channels'...

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Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49.95 one-time fee
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Product Demos

Demo VOIP menggunakan ZoiPer

YouTube
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Product Details

What is Zoiper?

Zoiper is a comprehensive cross-platform VoIP dialer that facilitates video and voice calling, as well as instant messaging capabilities. Its compatibility with Windows, Mac, Linux, iOS, Android, and Windows Phone platforms make it accessible to many users globally. Zoiper supports multiple channels' communication features across various PBXs and SIP providers intended for businesses of all sizes. TLS, SRTP, and ZRTP protocols encrypt the data to ensure secure communication for texts or calls effortlessly.

Zoiper offers call center functionality in its services that provide auto-answer calls transfer facility with CRM integration feature; it records customer conversations for quality assurance purposes. With the option of plugins/extension in popular email clients or web browsers such as Outlook Thunderbird Chrome Firefox Safari Goldmine CRM Lotus Organizer etc., Zoiper allows direct calling from your inbox itself without switching windows repeatedly.

For developers who want to integrate their app's voice functionalities into the system or embed a softphone into their application can use Zoiper's Software Development Kit (SDK) & JavaScript API respectively - this enables access to the vast array of possibilities by using Zoipers' top-notch technology while providing custom branding options through SDKs application process letting you create an interface matching your desired user experience configured precisely how you need it!

Zoiper Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zoiper is an impressive softphone software solution that has helped businesses deal with various communication problems they face. With Zoiper, companies can make VoIP calls to different countries, allowing sales teams to communicate with clients at a low cost and without needing a desk number. The software also provides a viable option for businesses to manage their communications while traveling abroad, ensuring they stay globally connected and productive. Customers have also cited how Zoiper helps them reduce overhead since employees no longer need to order and install physical hardware equipment.

Moreover, Zoiper has been praised for its simplicity, affordability, and ease of use. Setting up and using the software requires minimal effort, making it a straightforward process for companies to onboard their employees. This application has been used in customer services to support with VOIP and allows remote employees to stay connected with each other and clients via phone without any hassle. As a result, the product is ideal for organizations looking to scale up their training efforts as teams can listen to live phone calls more easily to learn best practices. Zoiper is an excellent solution for end-users who want to grow their inbound and outbound call-processing capabilities without having to worry about connection issues.

Ease of use: Users have consistently praised Zoiper for being easy to set up and use, with many stating that they were able to start using the software within minutes. The software's clean and clear configurations, along with its intuitive design, have made it particularly appealing to users.

Reliability: Many reviewers have noted that Zoiper is a stable and reliable software that works well on a variety of operating systems. This has been an important factor in their decision to continue using the software for their business communication needs.

Versatility: Zoiper's availability on multiple platforms has been widely appreciated by users. They like the fact that they can seamlessly switch between desktops, mobile phones, or tablets without any hassle, making it possible for them to communicate from anywhere at any time. Additionally, users appreciate the range of features offered by Zoiper such as recording calls, conference calls functionality and call history management which helps them stay organized and productive while communicating with customers or team members.

Call Quality: Some users have expressed frustration with Zoiper's call quality, stating that it can be choppy and distorted, requiring additional troubleshooting and adjustment of settings.

User Interface: Several reviewers have also criticized Zoiper's user interface, calling it unappealing and outdated. Some have complained about the tiny function buttons at the top of the screen that are difficult to use, while others have lamented the lack of easily accessible touchable function buttons.

Compatibility: Others have found Zoiper's compatibility with other communication features to be lacking, requiring specific configurations or local numbers to route calls.

Users have made several recommendations based on their experience with Zoiper. The most common recommendations are as follows:

  1. Zoiper is highly regarded by users for its effectiveness in making international calls and saving costs with desk numbers. Users have found Zoiper to be a reliable tool for connecting with clients abroad and have appreciated its ability to reduce expenses for long-distance communication.

  2. Many users recommend Zoiper for working from home and calling clients. The flexibility and convenience offered by Zoiper's features have proven invaluable to users who need to conduct business remotely. They have found it particularly useful in ensuring clear and uninterrupted communication while working from home.

  3. Another commonly shared recommendation is the use of Zoiper to utilize VOIP credits on a mobile phone. Users have found it advantageous to leverage their VOIP credits through Zoiper's mobile app, allowing them to make calls conveniently while on the go without having to incur additional charges.

It is worth noting, however, that some users caution against using Zoiper for long-term use. Although the exact reasons are not specified, it is important to consider potential limitations or challenges that may arise with extended usage of the product.

Reviews

(1-2 of 2)

Zoiper is great for phone calls

Rating: 7 out of 10
October 28, 2024
Vetted Review
Verified User
Zoiper
1 year of experience
We are making calls to the customers and receiving calls from them to solve their problems and to keep them happy. We address many customer's problems during the calls.
  • Easy to use, easy to understand
  • Clean UI, nothing extra
  • Quality of the calls
Cons
  • Ring volume slider
  • A feature to change a ring sound
  • Sound quality
  • Volume equalizer
The best way to use it is to make calls to the customer's numbers or to receive calls from them. I think the oddest way to use it is to make calls to your colleagues.
Cloud PBX
N/A
N/A
Call Management (2)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
VoIP system collaboration
N/A
N/A
Mobile apps
N/A
N/A
  • I think Zoiper is a huge help to our company needs. Without it, we wouldn't be able to provide such a quick customer support by phone.
  • At times, it's hard to hear people through Zoiper. So, we have to ask customers the same questions multiple times.
Zoiper is only useable for making calls to phone numbers or receiving them. I don't see Zoiper being useful in any other way/
We just find Zoiper to be the most easiest to use for our needs. It doesn't compare to any other app/program.

cost efficient

Rating: 1 out of 10
July 11, 2024
PR
Vetted Review
Verified User
Zoiper
3 years of experience
Zoiper is used as a dialer only, just to make calls or get calls. its very simple doesnt really have much to it, sometimes calls are choppy or just cant connect
  • make calls
  • call count
  • caller ID
Cons
  • add text
  • monitor
  • better interface
if you are looking for something very cost efficient then this is something u want to get or can download the free one, if you are starting a new business then this is it for you, you can upgrade down the line.
Cloud PBX (5)
12%
1.2
Hosted PBX
20%
2.0
Multi-level Interactive Voice Response (IVR)
N/A
N/A
User templates
N/A
N/A
Call reports
40%
4.0
Directory of employee names
N/A
N/A
Call Management (5)
26%
2.6
Answering rules
30%
3.0
Call recording
50%
5.0
Call park
30%
3.0
Call screening
N/A
N/A
Message alerts
20%
2.0
VoIP system collaboration (4)
50%
5.0
Video conferencing
50%
5.0
Audio conferencing
50%
5.0
Video screen sharing
50%
5.0
Instant messaging
50%
5.0
Mobile apps (2)
30%
3.0
Mobile app for iOS
N/A
N/A
Mobile app for Android
60%
6.0
  • its not what im looking for
  • i need more
  • keep it for simple calling
i give it this rating because i rarely use it, and when we use it its just for simple calling
PanTerra Network is my go to, its a complete package
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