MasterControl headquartered in Salt Lake City offers their Manufacturing Excellence Solution, a paperless manufacturing documentation management solution including Electronic Batch Records (EBR), Electronic Device History Records (eDHR), equipment calibration and maintenance document tracking, and product documentation such as recipe and variant management.
MasterControl Manufacturing Excellence is excellent for creating batch records to track a specific regulated process. It helps us keep our data in line and make sure we are following our procedures. there are some difficulties with more customizable products. The more variable that are in the product the fewer features that MasterControl Manufacturing Excellence can apply to assist
Process XE is user-friendly for entry level person as it is having section lock feature to minimize the operator error. Most useful benifit is paper minimize and it's archival. Process XE less appropriate when un availability due to unavailability of the server as it's cloud software. Also re entry multiple times when same equipment is used at multiple places in batch record as it shall be auto fetched.
The quality service and the strong production versatility has helped us develop a great solution for our batch records. These improvements are much better than the legacy batch records and provide immediate access at multiple points across the organization. Would definitely purchase again.
I receive positive feedback from manufacturing personnel about how easy it is to use when manufacturing and I also receive positive feedback from quality personnel for review batch records. We have had some deviations where operators are inputting data under other operators accounts which is really bad good documentation practices and is a compliance risk
During a few early templates, a configuration for product family had not been removed and it created an error. The subject matter expert and support desk was able to help me understand the error was builder generated and how to resolve it very quickly. This is now a non-existent occurrence.
We choose Mx to try and get rid of the paper trail, assist with the improvement for GDP, ease of access and review of the production records to try and get better on releasing batches to meet demand. Having our documents, training and production records in one general area makes it easier for end user
Easy documentation and support during the development was better with Process XE compare to former. Also prompt response and easy meeting in person as it is nearby in same location. Cost effective is also played important role.
