Mattersight Predictive Behavioral Routing (discontinued) vs. SAP Data Quality Management

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

Incentivized

When reporting, we use accurate data with no duplications since they are addressed by SAP DQM, we get the right target audience by analyzing marketing data, and also helps us to understand the current situation of our firm by comparing metrics.

Incentivized

• Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
• Contains governors to minimize the impact on agents and customers during busy periods.
• Ease of integration into our existing infrastructure.
• Sales/support teams from Mattersight are fantastic.

Incentivized

• Eliminate all data duplicates, which affects the space and the inefficiency of the database.
• Further, SAP Data Quality Management has determined address cleaner, very friendly in making systems and data verification a success.
• Simplistic customization strategies, that personalize all the business processes.

Incentivized

• ISG could use more in depth reporting that is available on demand.

• Does not support three-dimensional databases
• Does not allow multi-hosting of server
• Does not allow multi data hosting and data mirroring for data safety

Incentivized

As with other SAP products, there is excellent support from SAP on this new tool.

Incentivized

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

Incentivized

SAP Data Quality supports the integration with significant sources, but security and accuracy are maintained and enhanced. Besides, SAP Data Quality eliminates the data duplicates, a solution that saves on space, and improves the loading power of any system. More so, SAP Data Quality plays a vital role in data monitoring, which concentrates on authentic processes and efficient system management.

Incentivized

• Positive ROI
• Still assessing customer satisfaction
• Still assessing employee satisfaction

• Data connectivity and integration back up any analytical procedures, hence, offering top-notch and standard results.
• The data preparation and security outlines make businesses stand and have real-time decisions.
• Finally, SAP Data Quality has a focused storage platform, that governs and controls even the largest database.

Incentivized