McLeod LoadMaster vs. Samsara Apps & Driver Workflows

On my daily tasks, it helps me to track every order and provide us with detailed information, logging times, [and] user's interactions. Not only [being] able to track but to build and receive orders thru its transmission system is good because it is integrated with a huge amount of companies world wide, reducing the effort and costs in contracting several apps to do just one thing.

Incentivized

This is a great tool for drivers when logging their inspections. The flow is good with areas to add photos and notes. It would be better if a fault is noted if the system sent a push notification to the Ops team, but maybe that will come later on. The drivers are just beginning to use the updated Samsara system for nagivation and AI coaching.

Incentivized

• Dispatching management- with all its features we can be sure that McLeod will cover all the possible needs when dispatching a load.
• Billing and documentation- its platform also provides several ways to gather all our documentation and keep them recorded.
• GPS tracking- its implementation on GPS is beyond of our expectations. It works perfectly with the most known GPS apps such Macropoint, Keeptruckin, LoadTrack and more.

Incentivized

• Guides- we would love to have some updated tutorials and videos about how to use it
• Feedback system- everyone wants to be listened to. We would appreciate a system to leave a feedback about its product and its new functionalities.
• Fresh look- it is not ugly but McLeod is strong [and] powerful and I think a newer and fresh look will be nice.

Incentivized

Driver workflows lets our Ops team review issues in real time, make vehicle substitutions when necessary, and schedule maintenance when a defect is found. It helps us stay on top of issues before they become bigger, which saves down-time for vehicles. Drivers are comfortable with the flow, which makes them more likely to be highly compliant with using the app.

Incentivized

McLeod has several implementations and is always looking for new ways to get up-to-date. Also, it is stable which is a nice thing when you are a big company handling thousands and thousands of loads every day. We are not only building loads but selling, tracking, dispatching, billing them, and all is being done in the same app.

Incentivized

I can't really compare US Fleet Tracking and Samsara as we were using US Fleet so long ago and the technology was not nearly as good as it is now. We've been using Samsara for at least the last 7-8 years, though we recently upgraded to new cameras and the bundle of workflow, coaching, navigation, etc., which has been amazing so far. The customer service is fantastic.

Incentivized

• Looks a bit old- we are in a new age of apps with fresh looks and responsive designs, however, this does not impact our business but we think that using a new face will help with the training curve.
• It might delay the operation a bit because we need to access different menu items to get to one specific point.
• A positive thing would be that with all the amount of features it has. McLeod is always trying keep the platform stable, and we know it is not easy to maintain a software like that.

Incentivized