TrustRadius

MeaningCloud vs. Medallia Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MeaningCloud
Score 0.0 out of 10
N/A
MeaningCloud is a suite of text analytics solutions that is now from Reddit since the acquisition in the summer of 2022. MeaningCloud use cases encompass voice of the customer and people, social media analytics, supporting market and competitive intelligence gathering, or other general text analysis uses.
$0
f20,000 requests
Medallia Video
Score 8.0 out of 10
N/A
Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.N/A
Pricing
MeaningCloudMedallia Video
Editions & Modules
Start-Up
$99
per month 120,000 requests per month
Add-On Pack - Voice of the Customer Vertical Pack
$150
per month
Add-On Pack - Voice of the Employee Vertical Pack
$150
per month
Add-On Pack - Intention Analysis Vertical Pack
$150
per month
Add-On Pack - Emotion Recognition Vertical Pack
$150
per month
Professional
$399
per month 700,000 requests per month
Add-On Pack - Financial Industry Vertical Pack
$500
per month
Business
$999
per month 4,200,000 requests per month
Enterprise
Custom Pricing
Enterprise
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
MeaningCloudMedallia Video
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MeaningCloudMedallia Video
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User Ratings
MeaningCloudMedallia Video
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
MeaningCloudMedallia Video
Likelihood to Recommend
Reddit, Inc
No answers on this topic
Medallia
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Verified User
Anonymous
Read full review
Pros
Reddit, Inc
No answers on this topic
Medallia
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
Verified User
Anonymous
Read full review
Cons
Reddit, Inc
No answers on this topic
Medallia
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Verified User
Anonymous
Read full review
Return on Investment
Reddit, Inc
No answers on this topic
Medallia
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Verified User
Anonymous
Read full review
ScreenShots