TrustRadius

Medallia Video vs. Zence Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia Video
Score 8.0 out of 10
N/A
Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.N/A
Zence Service
Score 0.0 out of 10
N/A
A customer support solution. I. Zence Service | Ticket Management Tracks customer complaints, and improve customer communication through a unified dashboard. Multi-Channel Support Single View of Customer Prioritises and Escalates Tickets…N/A
Pricing
Medallia VideoZence Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Medallia VideoZence Service
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Price On Request
More Pricing Information
Community Pulse
Medallia VideoZence Service
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Medallia VideoZence Service
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User Ratings
Medallia VideoZence Service
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Medallia VideoZence Service
Likelihood to Recommend
Medallia
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Verified User
Anonymous
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Easyrewardz
No answers on this topic
Pros
Medallia
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
Verified User
Anonymous
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Easyrewardz
No answers on this topic
Cons
Medallia
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Verified User
Anonymous
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Easyrewardz
No answers on this topic
Return on Investment
Medallia
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Verified User
Anonymous
Read full review
Easyrewardz
No answers on this topic
ScreenShots