MetricStream Case and Incident Management vs. NeoCase

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.

Incentivized

• Neocase allows for case tracking and metrics reporting.
• Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
• Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.

Incentivized

• There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
• Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers

Incentivized

• Transition to Shared Service environment for 32 entities
• Streamlined request management
• User satisfaction

Incentivized