MetricStream Platform vs. TrackWise

MetricStream is well suited for when you need to pull a report into Excel for further analysis. It is not good for when information needs to be entered as this is all done manually by analysts and managers. If we can implement a way to take parts of uploaded documents and have the system automatically enter the information in the designated fields in MetricStream, it would cut out lots of manual work for our department.

Incentivized

We use Trackwise to record non-conformances that are reported by our clients and also the non-conformances that are found within the manufacturing floor during the manufacturing process. TrackWise is extremely easy to use and can be customized as per user needs. It is easy to create records and define child-parent relationships in the software. Users can pull customized reports and they can create dashboards as per the business demands to make sure they can track non-conformance resolution cycle time. We use TrackWise in integration with SAP which makes the system accessible to a wider user base. It is not only used to record the non-conformances, but also the part disposition details in cases where a part is supposed to be delivered from the client to us and in cases where the part is delivered to suppliers. We also use TrackWise to record the corrective actions and root cause for the reported issue. Trackwise is widely used to record Audits assessments in our organization. Trackwise is also used to report workmanship issues and to record the cycle time involved to resolve the issue and corrective actions taken to avoid the issue in the future.

• Easy to navigate.

Incentivized

• Tracking System
• Search Function

Incentivized

• Speed/efficiency.
• Missing functionality: Uploading documents (Excel sheets) into MetricStream and being able to pull information from that form into the program.
• Improve number of outages and time that it is out for.

Incentivized

• No suggestion for improvements

The user experience is great and I would recommend other's to use trackwise for it's customization flexibility

It is easy to use. Easy navigation. Flexible to customize. Real-time analytics help to track the record cycle time. Can be used by multiple departments for various business processes.

I did not interact with the support team.

Incentivized

Archer is more risk-management-friendly in that it has a better interface and more room to conduct risk-related tasks and pull reports.

Incentivized

Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.

Incentivized

• It keeps records of all of our vendors and the corresponding documents.
• Other departments can access information on vendors.

Incentivized

• Got rid of paper tracking.
• Saves time by easily searching data base.

Incentivized