Item: TrackWise
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I am currently working as a BSA. I work with the business units that use TrackWise. TrackWise users report problem reports for software enhancement, system bugs, and maintenance. After reviewing the problem reports, I work with the development team to create solution options for the user base and create functional specifications for the approved problem report.

Pros and Cons

It has a great structure for child-parent relations. You can easily review your record and also the child records associated with the parent record.
Ability to create customized dashboards for your queries.
User friendly interface and ability to customize desktop layout.
Ability to create and customize reports in the required file type.
Capability to link records.
Easy to define user roles and group categories for user permissions.

No suggestion for improvements

Most Important Features

Customized dashboards
Customized records
Ability to manage all quality issues in one platform
Easy navigation

Return on Investment

More visibility of Quality issues
User friendly software
Easy to do multiple things at one platform

Alternatives Considered

SAP HANA and Microsoft SharePoint

Trackwise provides more flexibility to customize the platform as per the user's needs. It is easy to integrate with other systems like SAP.

Key Insights

Do you think TrackWise delivers good value for the price?

Yes

Are you happy with TrackWise's feature set?

Yes

Did TrackWise live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TrackWise go as expected?

Yes

Would you buy TrackWise again?

Yes

Likelihood to Recommend

We use Trackwise to record non-conformances that are reported by our clients and also the non-conformances that are found within the manufacturing floor during the manufacturing process. TrackWise is extremely easy to use and can be customized as per user needs. It is easy to create records and define child-parent relationships in the software. Users can pull customized reports and they can create dashboards as per the business demands to make sure they can track non-conformance resolution cycle time. We use TrackWise in integration with SAP which makes the system accessible to a wider user base. It is not only used to record the non-conformances, but also the part disposition details in cases where a part is supposed to be delivered from the client to us and in cases where the part is delivered to suppliers. We also use TrackWise to record the corrective actions and root cause for the reported issue. Trackwise is widely used to record Audits assessments in our organization. Trackwise is also used to report workmanship issues and to record the cycle time involved to resolve the issue and corrective actions taken to avoid the issue in the future.

Users and Roles

50 - All users use TrackWise for different purposes like administrative work that involves creating new records on TrackWise and assigning those records to the record owners. IQA inspections where users report First Article issues. Auditors use it to record assessment reports, where all the details of the audit are added in the record, including the findings, root cause, and corrective actions taken. Supply chain use is to record non-conformances, supplier action items, part disposition, and 8D analysis. Product groups similarly use it to record non-conformances and corrective actions. It is also used for reporting real-time data required by different business units.

Support Headcount Required

Business Processes Supported

To report real-time data that is used by different departments to maintain their KPI's like cycle time to resolve a non-conformance or to resolve an audit finding
To record part disposition
To report software issues

Future Planned Uses

It is currently used to report hardware issues, but we are implementing a system where users will be able to report software issues as well

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Performing activities to go down the workflow to close/open records
Search functionality
Ability to create dashboards for user specific queries
Real time data analytics
Customized reporting

Difficult Tasks

Searching for iQMS fields while creating queries. You have to type in the entire field name to get the results.

TrackWise is a great tool for quality management

Overall Satisfaction with TrackWise