Item: TrackWise
Rating: 8
Author: Verified User

Overall Satisfaction with TrackWise

Use Cases and Deployment Scope

TrackWise is used as a quality management system to track NCRs and CAPAs. It solves the issue of the lost paper quality system where things can get lost and not completed promptly. Trackwise also helps search history of quality issues so actions can be taken for preventative maintenance and prevent future occurrences.

Pros and Cons

Pros

Tracking System
Search Function

Cons

Query was limited and slow

Return on Investment

Got rid of paper tracking.
Saves time by easily searching data base.

Alternatives Considered

Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.

Support Rating

I did not interact with the support team.

Key Insights

Do you think TrackWise delivers good value for the price?

Yes

Are you happy with TrackWise's feature set?

Yes

Did TrackWise live up to sales and marketing promises?

Yes

Did implementation of TrackWise go as expected?

Yes

Would you buy TrackWise again?

Yes

Other Software Used

Arena

Likelihood to Recommend

Trackwise is an excellent tool to track activities and action items. We specifically used it to track quality management systems such as NCRs and CAPAs and include action steps and sign-offs. I would not use it to track projects that have significant data uploads.

Comments

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Trackwise as a Quality management system