mFax by Documo vs. Sfax

Documo is very well suited for general tasks many law firms need to do. We have increased the efficiency of our record requests to various entities by using documo. It is best suited for documents that are not too large. When you get into multiple hundreds of pages the fax may be pending for hours before it is confirmed sent

Incentivized

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

Incentivized

• Incredible, always available and efficient customer service.
• Immediate fax confirmations and ability to re-fax if necessary.
• Ability to review history and retrieve sent faxes.
• Extremely user-friendly and is a breeze to work with.
• Ability to customize fax cover sheets.
• Is actually fun and enjoyable to use.
• Prefer not to use any other fax software system because this one is the best.

Incentivized

• Fax submission tracking.
• Fax failure notification.

Incentivized

• I would like it to be easier to add contacts
• Larger faxes being sent sooner

Incentivized

• Functionality can sometimes be difficult.
• No driver compatibility with MAC operating system.

Incentivized

Every time I needed assistance, Documo's Support team has been available to help me and has fixed every issue I have had, which aren't that many. They are great to work with, easy to chat with, and very friendly and knowledgeable.

Incentivized

Sfax customer service is good, but can be a little slow to provide updates and solutions.

Incentivized

Sfax fits better with our company's needs and HIPAA compliance needs.

Incentivized

• positive: increases efficiency of requesting documents

Incentivized

• Sfax can be costly with high volume.
• The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.

Incentivized