Great system for HIPAA compliance and reliability
January 16, 2020

Great system for HIPAA compliance and reliability

Peter Ellison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sfax

Our company uses Sfax across all departments as our primary electronic fax system. Sfax allows us to accurately track the completion of all our encrypted faxes.
  • Fax submission tracking.
  • Fax failure notification.
  • Functionality can sometimes be difficult.
  • No driver compatibility with MAC operating system.
  • Sfax can be costly with high volume.
  • The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.
Sfax fits better with our company's needs and HIPAA compliance needs.
Sfax customer service is good, but can be a little slow to provide updates and solutions.

Do you think Sfax delivers good value for the price?

Yes

Are you happy with Sfax's feature set?

Yes

Did Sfax live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sfax go as expected?

I wasn't involved with the implementation phase

Would you buy Sfax again?

Yes

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.