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Microsoft Dynamics 365 Customer Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Insights
Score 8.2 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per month
Pricing
Microsoft Dynamics 365 Customer Insights
Editions & Modules
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer Insights
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer Insights
Considered Both Products
Microsoft Dynamics 365 Customer Insights
Verified User
Account Manager
Chose Microsoft Dynamics 365 Customer Insights
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than …
Verified User
Analyst
Chose Microsoft Dynamics 365 Customer Insights
Not sure if any other software had been evaluated
Top Pros
Top Cons
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Microsoft Dynamics 365 Customer Insights
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Medium-sized Companies
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Enterprises
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User Ratings
Microsoft Dynamics 365 Customer Insights
Likelihood to Recommend
9.1
(4 ratings)
User Testimonials
Microsoft Dynamics 365 Customer Insights
Likelihood to Recommend
Microsoft
The best B2B tool. For lead management and email marketing well enabled. Best working in corporate leads. It works well for many sales automation processes. Well in integration with all kind of tools. Suits the budget given by working with features you pay for. Always a good customer client relationship maintenance.
Abhi Mehra | TrustRadius Reviewer
Abhi Mehra
Project Manager
Read full review
Pros
Microsoft
  • Centralize customer data
  • Help us understand client's behavior
  • Efficient and reliable information
Verified User
Anonymous
Read full review
Cons
Microsoft
  • Difficult to integrate with other microsoft tools
Verified User
Anonymous
Read full review
Alternatives Considered
Microsoft
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
Read full review
Return on Investment
Microsoft
  • Great customer activities tracking.
  • Creating invoices is quick.
  • Profitable marketing reports creation has improved.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
Read full review
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