TrustRadius

Microsoft Dynamics 365 Customer Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Insights
Score 8.9 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per month
Pricing
Microsoft Dynamics 365 Customer Insights
Editions & Modules
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer Insights
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer Insights
Considered Both Products
Microsoft Dynamics 365 Customer Insights
Verified User
Account Manager
Chose Microsoft Dynamics 365 Customer Insights
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than …
Verified User
Analyst
Chose Microsoft Dynamics 365 Customer Insights
Not sure if any other software had been evaluated
Best Alternatives
Microsoft Dynamics 365 Customer Insights
Small Businesses
Ortto
Ortto
Score 9.0 out of 10
Medium-sized Companies
Contentsquare
Contentsquare
Score 7.5 out of 10
Enterprises
Contentsquare
Contentsquare
Score 7.5 out of 10
All AlternativesView all alternatives
User Ratings
Microsoft Dynamics 365 Customer Insights
Likelihood to Recommend
8.8
(3 ratings)
User Testimonials
Microsoft Dynamics 365 Customer Insights
Likelihood to Recommend
Microsoft
I think it's well suited to help employees be efficient and devote time to other areas of the business. Having a platform that is power-packed with so much customer data is so helpful as an account manager. It allows me to understand how to approach customers based on their partnership and engagement levels.
Verified User
Anonymous
Read full review
Pros
Microsoft
  • Customer behaviour in apps
  • Compile and share customer data
  • Create summaries and dashboard to extract insights
Verified User
Anonymous
Read full review
Cons
Microsoft
  • Only setting the interface for the new user.
  • Collecting insights across platforms for the beginner.
  • Integration with some packages.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
Read full review
Alternatives Considered
Microsoft
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
Read full review
Return on Investment
Microsoft
  • Increase inowledge
  • Avoid lose of information
Verified User
Anonymous
Read full review
ScreenShots