Microsoft System Center vs. SAP NetWeaver BPM

For companies with more than 10 Windows devices and needing to standardize the OS, AV, access, share resources, and install software. SCCM is the way to go. This software is unnecessary if the business is all remote users and not in an office-type setting. There are cloud offerings or none to accomplish what a business needs.

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It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.

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• Allows the grouping of devices by user.
• Allows controlling updates being deployed to user devices.
• Allows for the repurposing of machines by being able to load new or updated software on machines that already are in the system.
• Allows us the ability to wipe a machine clean and restore it back to the configuration that was assigned the machine.

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• Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
• Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
• A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.

• The product could improve in the area of having better mechanisms in place with how the SCEP client is deployed/installed from the server on the management side. We have run into this firsthand with the client not installing on an endpoint, and then having to take the time to investigate why it was not installing.
• A second improvement that can be made is to keep trying to improve the products detection rate for finding malware/viruses. The case can be made that there are some products out there that do a better job at this and have a higher detection rate.

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• Live readings would be nice.
• Easier to maneuver
• Work with all systems with the press of one keystroke

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Microsoft System Center Operations Manager is tightly integrated to Microsoft Windows servers os monitoring with great product support.

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As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency

It is not user-friendly for the most part. With IT infrastructure, sometimes it cannot handle excess requests. Every few months, you will need an upgrade in terms of server resources to keep up with incoming alerts and requests. This does not happen all of the time, but it does happen when there are too many requests.

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There is a fair amount of documentation out there to help you when you have questions or run into issues with this product as well as tutorials on some of the more common tasks. Between the documentation and the overall ease of use we haven't had to deal with direct Microsoft support for this product.

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We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.

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Easy to install with intuitive interactive interface during the installation process a and integration to MS SQL was smooth

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We previously used a mix of FOG and Clonezilla to image machines. The biggest issues with these products is that changing one piece of the image required you to rebuild the entire image itself. These pieces of software also did not allow you to manage applications and Windows Updates, causing IT to have to constantly touch machines after they were imaged and update or manage them with a much more hands on approach.

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I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.

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• It has allowed the enterprise to standardize on a single platform for monitoring.
• Easier troubleshooting of issues with Microsoft platforms.
• Greater visibility of issues across platforms when applications are hosted in a mixed environment.
• Additional costs for monitoring systems that are not directly supported with additional packs (iSeries, Linux on Power).

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• Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
• Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow

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