Mindmatrix Bridge vs. PIMworks

I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

PIMworks is a very good eCommerce based Product information management software. I have had a very good experience with it so far. Using PIMworks, it is very straightforward to define workflows and also create channel complaint content. The automatic content enrichment feature is very good as it fetches top-performing content from multiple web sources and enriches our overall product and catalog content.

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• Drip campaigns ready to go for several Industries

• Instant product data syndication.
• Integrations with multiple channels and marketplaces.
• Centralized repository for managing product information.

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• Navigation is confusing, not intuitive.
• Creating and changing users must be done by a ticketing request.
• Horrific support, all email and overseas, rarely talk to anyone.
• There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
• There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

• I would like to see the overall implementation be done in a quicker fashion.
• Vendor profile management could be better.
• Sometimes while bulk importing product data, the platform becomes slow.

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Independently Invited by TrustRadius

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There are a lot of bugs and poor design in this product.

I selected Mindmatrix solely based on the content they had available for our vertical.

• Drip campaigns can be started right away because there are prebuilt templates for our vertical.

• Using PIMworks we have been able to reduce our time to market.
• Our customer's product experience has greatly improved, helping us retain them better.
• We have reduced our operating costs by around 25% after the introduction of PIMworks.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info