TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Minit

    Score5 out of 10
    N/AMinit in Bratislava provides process mining software, for automated analysis of business processes to identify specific ways to improve business workflows.N/A

    Resolver

    Score9 out of 10
    N/ACrisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.N/A
    Pricing
    MinitResolver
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MinitResolver
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    MinitResolver
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    MinitResolver
    Likelihood to Recommend
    Minit
    It saves time and cost so if you have requirements of low cost and needed fast execution then this is an option to keep in mind. It is easy to access with the team so its user is friendly too.
    Incentivized
    Read full review
    Kroll
    At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool. Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
    Incentivized
    Read full review
    Pros
    Minit
    • Easy to integrate.
    • Increase efficiency.
    • Save time and cost.
    Incentivized
    Read full review
    Kroll
    • Intuitive chatbot functionality
    • Unlimited number of live agents at one fixed price
    • Real-time assistance with cobrowsing feature
    • A decent number of integrations with popular tools
    Incentivized
    Read full review
    Cons
    Minit
    • Maintaining a system is hard after implementation so it should be easy.
    • Documentation looks a bit complex which should be easy to understand.
    Incentivized
    Read full review
    Kroll
    • Number of native integrations could be bigger
    • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
    Incentivized
    Read full review
    Alternatives Considered
    Minit
    * It's easy to implement and time-saving to use. * It gives good customer support.
    Incentivized
    Read full review
    Kroll
    Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price. Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website
    Incentivized
    Read full review
    Return on Investment
    Minit
    • Time-saving and user-friendly.
    • Some features are missing from other market leaders like AI, Action Engine, Transformation Centre.
    Incentivized
    Read full review
    Kroll
    • Radically increased conversion rates due to proactive chat bots
    • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
    • Saved hours of time of support team
    Incentivized
    Read full review
    ScreenShots