The most affordable live chat/chat bot solution as of 2021
June 25, 2021

The most affordable live chat/chat bot solution as of 2021

Dennis Maksymov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Crisp

Crisp is a great Intercom alternative that has 95% of the functionality at a fraction of cost. It's a perfect tool for both sales and support departments: proactive conversations, chatbots, and an unlimited number of live agents make huge differences for both of the use cases.
  • Intuitive chatbot functionality
  • Unlimited number of live agents at one fixed price
  • Real-time assistance with cobrowsing feature
  • A decent number of integrations with popular tools
  • Number of native integrations could be bigger
  • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
  • Chat bots
  • Magic browse, which allows to see users screen real time
  • Unlimited seats on the "unlimited" package
  • Radically increased conversion rates due to proactive chat bots
  • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
  • Saved hours of time of support team
  • Intercom, Freshworks CRM (formerly Freshsales) and Drift
Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price.

Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website.

Do you think Crisp delivers good value for the price?

Yes

Are you happy with Crisp's feature set?

Yes

Did Crisp live up to sales and marketing promises?

Yes

Did implementation of Crisp go as expected?

Yes

Would you buy Crisp again?

Yes

At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool.

Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues