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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mitratech HotDocs

    Score1.1 out of 10
    N/AMitratech HotDocs is a document automation solution used to turn documents and forms into intelligent templates and workflows for document assembly. HotDocs was acquired by Abacus Next in 2017, and by Mitratech in 2024.N/A

    Smokeball

    Score8.2 out of 10
    N/ASmokeball in Chicago offers their flagship cloud-based legal case management application featuring time tracking, file and document management, billing, and legal form generation.N/A
    Pricing
    Mitratech HotDocsSmokeball
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Mitratech HotDocsSmokeball
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Mitratech HotDocsSmokeball
    Considered Both Products
    Mitratech
    No answer on this topic
    Smokeball
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    80%
    Delivers good value for the price
    4 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    No answers on this topic
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    Mitratech HotDocsSmokeball
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    Enterprises
    Conga Composer
    Score7.9 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mitratech HotDocsSmokeball
    Likelihood to Recommend
    1.0
    (10 ratings)
    8.0
    (3 ratings)
    Usability
    1.0
    (2 ratings)
    7.5
    (2 ratings)
    Support Rating
    8.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    4.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Mitratech HotDocsSmokeball
    Likelihood to Recommend
    Mitratech
    It is well suited in the organisations which deals with lots of paper work like legal, teaching, research, etc as they need similar kind of documents again and again. In a typical office set up it is of great use by human resource, marketing and legal department. Hot docs is not suitable if you have a proprietary or solo business as it do not caters to them.
    Incentivized
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    Smokeball
    1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization. 2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency. 3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.
    Incentivized
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    Pros
    Mitratech
    • Personalized training. We were able to get an expert on a video call who walked us through solutions to each of our unique problems (i.e. all fifty states have different notary blocks, how can we auto-populate it when the state of the deal is selected?).
    • Team access. Multiple people can work with the templates at once, thus allowing the members of our team who deal with financials to work on their documents while others focus on the organizational and legal documents.
    • Once you have successfully drafted your templates, it runs incredibly smooth (barring any minor hiccups that happen with software updates) and efficiently.
    Incentivized
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    Smokeball
    • Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members.
    • Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases.
    • Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information.
    Incentivized
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    Cons
    Mitratech
    • Most HotDocs templates demand high-level code. This includes complicated Word codes
    • Using HotDocs is incredibly user-friendly. Creating and maintaining templates is a programming task
    Incentivized
    Read full review
    Smokeball
    • User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive.
    • Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users
    • Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go.
    Incentivized
    Read full review
    Usability
    Mitratech
    If I cannot get tech support (especially at the supervisory level) during my work hours, then what good is their program?
    Read full review
    Smokeball
    Smokeball just works! It's very user-friends and they have techs and videos to help you with everything
    Incentivized
    Read full review
    Support Rating
    Mitratech
    The support is fine, but make no mistake it is PAID support because you have to purchase it each year in order to keep the updates.
    Incentivized
    Read full review
    Smokeball
    No answers on this topic
    Implementation Rating
    Mitratech
    If you use WordPerfect X9 - choose"no word-processing software."
    Incentivized
    Read full review
    Smokeball
    No answers on this topic
    Alternatives Considered
    Mitratech
    I haven't evaluated other products. We are so used to HotDocs that it would be difficult for us to switch to something else. We continue to use HotDocs because switching cost is high once you have already started. Be careful before beginning to use this program, as it is hard to breakaway.
    Incentivized
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    Smokeball
    Smokeball felt simpler for us because the automatic time tracking works better than Clio’s.
    Incentivized
    Read full review
    Return on Investment
    Mitratech
    • Positive - Quicker turn around on producing standard documents tailored to the client's specific needs.
    • Negative - Long learning curve. Not an "out of the box" program. It has to be customized.
    Incentivized
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    Smokeball
    • Keeping track of time lets us spend more time on law and less on tracking!
    Incentivized
    Read full review
    ScreenShots