Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mojo Helpdesk
Score 9.6 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
Mojo Helpdesk
Editions & Modules
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
Mojo Helpdesk
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details
More Pricing Information
Community Pulse
Mojo Helpdesk
Considered Both Products
Mojo Helpdesk
Chose Mojo Helpdesk
Price and customer service.
Top Pros
Top Cons
Features
Mojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mojo Helpdesk
9.8
1 Ratings
22% above category average
Organize and prioritize service tickets10.01 Ratings
Expert directory10.01 Ratings
Subscription-based notifications10.01 Ratings
ITSM collaboration and documentation9.01 Ratings
Ticket creation and submission10.01 Ratings
Ticket response10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
25% above category average
External knowledge base10.01 Ratings
Internal knowledge base10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mojo Helpdesk
10.0
1 Ratings
26% above category average
Customer portal10.01 Ratings
Social integration10.01 Ratings
Email support10.01 Ratings
Help Desk CRM integration10.01 Ratings
Best Alternatives
Mojo Helpdesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
Mojo Helpdesk
Likelihood to Recommend
10.0
(1 ratings)
User Testimonials
Mojo Helpdesk
Likelihood to Recommend
Metadot Corporation
For a small business it is a very good value.
Read full review
Pros
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
Cons
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Read full review
Alternatives Considered
Metadot Corporation
Price and customer service.
Read full review
Return on Investment
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
ScreenShots

Mojo Helpdesk Screenshots

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