What users are saying about
2 Ratings
2 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
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Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Expert directory
Mojo Helpdesk
10.0
Subscription-based notifications
Mojo Helpdesk
10.0
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Ticket creation and submission
Mojo Helpdesk
10.0
Ticket response
Mojo Helpdesk
10.0

Self Help Community

Mojo Helpdesk
10.0
External knowledge base
Mojo Helpdesk
10.0
Internal knowledge base
Mojo Helpdesk
10.0

Multi-Channel Help

Mojo Helpdesk
10.0
Customer portal
Mojo Helpdesk
10.0
Social integration
Mojo Helpdesk
10.0
Email support
Mojo Helpdesk
10.0
Help Desk CRM integration
Mojo Helpdesk
10.0

Pros

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
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Cons

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
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Alternatives Considered

Price and customer service.
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Return on Investment

  • Our company’s improved customer support response times and expert service has helped us make money.
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Pricing Details

Mojo Helpdesk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details