Easy tool for managing customer supporthttps://www.trustradius.com/help-deskMojo HelpdeskUnspecified8.321012018-12-20T01:11:08.655Z
December 19, 2018
Easy tool for managing customer support
Score 9 out of 101
Overall Satisfaction with Mojo Helpdesk
Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.
- User friendly- easy to setup and get running.
- Built in reports to improve and measure customer satisfaction.
- Always adding new features to enhance the product for the user.
- Support organization responds quickly to issues and questions.
- The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
- Text box section on the rating to have the option to tell why a low rating was given.
- Our company’s improved customer support response times and expert service has helped us make money.