TrustRadius
Easy tool for managing customer support
https://www.trustradius.com/help-deskMojo HelpdeskUnspecified8.32101
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December 19, 2018

Easy tool for managing customer support

Score 9 out of 101
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Verified User
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Overall Satisfaction with Mojo Helpdesk

Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
  • Our company’s improved customer support response times and expert service has helped us make money.
Price and customer service.
For a small business it is a very good value.

Mojo Helpdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
Social integration
10
Email support
10
Help Desk CRM integration
10