Easy tool for managing customer support
Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians …
Mojo Helpdesk
Mojo Helpdesk
Starting at $24 per month
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Pricing
View all pricingMini Me
$0
Cloud
Includes 10 agents
Professional
$29
Cloud
Includes 10 agents
Enterprise
$99
Cloud
Includes 10 agents
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.mojohelpdesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $24 per month
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Product Details
What is Mojo Helpdesk?
Mojo Helpdesk is a helpdesk software and ticketing system for schools and organizations of all sizes. Mojo Helpdesk integrates with Google G-Suite and Azure Active Directory.
Mojo Helpdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Call scripting
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: Email Integration
- Supported: Asset Management
- Supported: Customizable Branding
- Supported: Document Storage
Mojo Helpdesk Screenshots
Mojo Helpdesk Video
Watch Mojo Helpdesk Overview
Mojo Helpdesk Integrations
- Microsoft Azure Active Directory
- Zapier
- Google G-Suite
Mojo Helpdesk Competitors
Mojo Helpdesk Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | English |
Comparisons
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Frequently Asked Questions
What is Mojo Helpdesk?
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
How much does Mojo Helpdesk cost?
Mojo Helpdesk starts at $24.
What are Mojo Helpdesk's top competitors?
Who uses Mojo Helpdesk?
The most common users of Mojo Helpdesk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
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December 20, 2018
Easy tool for managing customer support
Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.
- User friendly- easy to setup and get running.
- Built in reports to improve and measure customer satisfaction.
- Always adding new features to enhance the product for the user.
- Support organization responds quickly to issues and questions.
- The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
- Text box section on the rating to have the option to tell why a low rating was given.