TrustRadius
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software. Easy tool for managing customer supportMojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.,User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions.,The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given.,9,Our company’s improved customer support response times and expert service has helped us make money.,Zendesk,LiveVault, GreenRope
  3. Mojo Helpdesk Reviews
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Mojo Helpdesk
2 Ratings
Score 8.3 out of 101
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Mojo Helpdesk Reviews

Mojo Helpdesk
2 Ratings
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Score 8.3 out of 101

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December 19, 2018

Easy tool for managing customer support

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
For a small business it is a very good value.
Read this authenticated review

Mojo Helpdesk Scorecard Summary

Likelihood to Recommend (2)
8.3

Feature Scorecard Summary

Organize and prioritize service tickets (1)
10
Expert directory (1)
10
Subscription-based notifications (1)
10
ITSM collaboration and documentation (1)
9
Ticket creation and submission (1)
10
Ticket response (1)
10
External knowledge base (1)
10
Internal knowledge base (1)
10
Customer portal (1)
10
Social integration (1)
10
Email support (1)
10
Help Desk CRM integration (1)
10

About Mojo Helpdesk

Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
Categories:  Help Desk

Mojo Helpdesk Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Entry-level set up fee?No