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Mojo Helpdesk Reviews

2 Ratings
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Score 8.2 out of 100

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Reviews (1-1 of 1)

Anonymous | TrustRadius Reviewer
December 19, 2018

Easy tool for managing customer support

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
For a small business it is a very good value.
Read this authenticated review

Mojo Helpdesk Scorecard Summary

Likelihood to Recommend (2)
8.2

Feature Scorecard Summary

Organize and prioritize service tickets (1)
10
Expert directory (1)
10
Subscription-based notifications (1)
10
ITSM collaboration and documentation (1)
9
Ticket creation and submission (1)
10
Ticket response (1)
10
External knowledge base (1)
10
Internal knowledge base (1)
10
Customer portal (1)
10
Social integration (1)
10
Email support (1)
10
Help Desk CRM integration (1)
10

About Mojo Helpdesk

Mojo Helpdesk is a helpdesk software and ticketing system for schools and organizations of all sizes. Mojo Helpdesk integrates with Google G-Suite and Azure Active Directory.
Categories:  Help Desk

Mojo Helpdesk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management
Self Help Community Features
Does not have featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Does not have featureQ and A
Does not have featureSurveys/polls
Multi-Channel Help Features
Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Does not have featureIVR
Has featureCall scripting
Does not have featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration
Additional Features
Has featureEmail Integration
Has featureAsset Management
Has featureCustomizable Branding
Has featureDocument Storage

Mojo Helpdesk Screenshots

Mojo Helpdesk Integrations

Mojo Helpdesk Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Mini Me$0Includes 10 agents
Professional$29Includes 10 agents
Enterprise$99Includes 10 agents
Unlimited$399Unlimited agents

Mojo Helpdesk Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Mojo Helpdesk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Languages: English