What is Mojo Helpdesk?

Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

Categories & Use Cases

Help Desk

Media

1 / 5

Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 8.7
Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Category average: 7.6
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 7.9

Email support
Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.
Category average: 8.8
Help Desk CRM integration
Integrates with CRM so that tickets and support communications are coordinated with customers' records.
Category average: 8.5
ITSM collaboration and documentation
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Category average: 7.8

Verified User

Administrator in Corporate (1-10 employees employees)

Pros

User friendly- easy to setup and get running.
Built in reports to improve and measure customer satisfaction.
Always adding new features to enhance the product for the user.
Support organization responds quickly to issues and questions.

Cons

The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
Text box section on the rating to have the option to tell why a low rating was given.