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Mojo Helpdesk

Mojo Helpdesk

Starting at $24 per month
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Overview

What is Mojo Helpdesk?

Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

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Recent Reviews

TrustRadius Insights

Mojo Helpdesk is a versatile software that has been utilized by various departments and organizations to streamline their ticketing and …
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Reviewer Pros & Cons

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Pricing

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Mini Me

$0

Cloud
Includes 10 agents

Professional

$29

Cloud
Includes 10 agents

Enterprise

$99

Cloud
Includes 10 agents

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.mojohelpdesk.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Product Demos

Mojo Helpdesk Demo Video

YouTube
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Product Details

What is Mojo Helpdesk?

Mojo Helpdesk is a helpdesk software and ticketing system for schools and organizations of all sizes. Mojo Helpdesk integrates with Google G-Suite and Azure Active Directory.

Mojo Helpdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: External knowledge base
  • Supported: Internal knowledge base

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Call scripting
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Email Integration
  • Supported: Asset Management
  • Supported: Customizable Branding
  • Supported: Document Storage

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Mojo Helpdesk Video

Mojo Helpdesk Integrations

Mojo Helpdesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

Mojo Helpdesk starts at $24.

Desk.com (discontinued), Freshdesk, and Kayako are common alternatives for Mojo Helpdesk.

The most common users of Mojo Helpdesk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(4)
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Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
For a small business it is a very good value.
Incident and problem management (6)
98.33333333333334%
9.8
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
90%
9.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (2)
100%
10.0
External knowledge base
100%
10.0
Internal knowledge base
100%
10.0
Multi-Channel Help (4)
100%
10.0
Customer portal
100%
10.0
Social integration
100%
10.0
Email support
100%
10.0
Help Desk CRM integration
100%
10.0
  • Our company’s improved customer support response times and expert service has helped us make money.
Price and customer service.
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