Motadata ServiceOps is an ITIL v4-aligned IT Service Management platform from Mindarray Systems Pvt. Ltd. It unifies service desk, IT asset management, and patch and package management into one platform with a shared CMDB, so teams run incidents, assets, and patching without stitching together separate tools.
What It Does
ServiceOps is built on Motadata's proprietary Deep Learning Framework for IT Operations (DFIT), the same framework behind Motadata ObserveOps. AI is…
CEO at CoreWin (Information Technology & Services, 11-50 employees)
Chose Motadata ServiceOps
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Motadata ServiceOps
Incident and problem management
Comparison of Incident and problem management features of Motadata ServiceOps
Feature
Motadata ServiceOps
8.9
1 Ratings
9% above category average
Organize and prioritize service tickets
9.11 Ratings
Service restoration
9.11 Ratings
Self-service tools
9.11 Ratings
Subscription-based notifications
8.21 Ratings
ITSM collaboration and documentation
9.11 Ratings
ITSM reports and dashboards
9.11 Ratings
ITSM asset management
Comparison of ITSM asset management features of Motadata ServiceOps
Feature
Motadata ServiceOps
9.1
1 Ratings
12% above category average
Configuration mangement
9.11 Ratings
Asset management dashboard
9.11 Ratings
Policy and contract enforcement
9.11 Ratings
Change management
Comparison of Change management features of Motadata ServiceOps
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.