Motadata ServiceOps

Motadata ServiceOps

Motadata ServiceOps

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Motadata ServiceOps	Score 8.8 out of 10	Mid-Size Companies (51-1,000 employees)	Motadata ServiceOps is an ITIL v4-aligned IT Service Management platform from Mindarray Systems Pvt. Ltd. It unifies service desk, IT asset management, and patch and package management into one platform with a shared CMDB, so teams run incidents, assets, and patching without stitching together separate tools. What It Does ServiceOps is built on Motadata's proprietary Deep Learning Framework for IT Operations (DFIT), the same framework behind Motadata ObserveOps. AI is…	N/A

Pricing

Motadata ServiceOps

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Motadata ServiceOps
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Motadata ServiceOps
Considered Both Products	Motadata ServiceOps Андрей Михалюк (Andrew Mikhaliuk) CEO Chose Motadata ServiceOps Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together. Incentivized Helpful?

Features

Motadata ServiceOps

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Motadata ServiceOps 8.9 Ratings 8% above category average
Organize and prioritize service tickets	9.10 Ratings
Service restoration	9.10 Ratings
Self-service tools	9.10 Ratings
Subscription-based notifications	8.20 Ratings
ITSM collaboration and documentation	9.10 Ratings
ITSM reports and dashboards	9.10 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Motadata ServiceOps 9.1 Ratings 10% above category average
Configuration mangement	9.10 Ratings
Asset management dashboard	9.10 Ratings
Policy and contract enforcement	9.10 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Motadata ServiceOps 8.6 Ratings 0% above category average
Change requests repository	9.10 Ratings
Service-level management	8.20 Ratings

Best Alternatives
	Motadata ServiceOps
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Motadata ServiceOps
Likelihood to Recommend	9.1 (0 ratings)
Usability	9.1 (0 ratings)
Support Rating	9.1 (0 ratings)

User Testimonials
	Motadata ServiceOps
Likelihood to Recommend	Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review
Pros	Balancing the workload Process automation Asset discovery Contract and SLA management Get Single Pane Glass View Root Cause Analysis with context Reduce outages and improve performance Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review
Cons	Machine learning AI chat-bot Parch management Multi Language Support is missing Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review
Usability	Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review
Support Rating	The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review
Alternatives Considered	Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together. Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review
Return on Investment	Increase the effectivness of IT staff Keeping IT assets under control 50% reduction in MTTR Enhanced network availability and uptime by 20% Андрей Михалюк (Andrew Mikhaliuk) CEO Read full review
ScreenShots	Motadata ServiceOps Screenshots