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Motadata ServiceOps

Motadata ServiceOps

Overview

What is Motadata ServiceOps?

Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service…

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Recent Reviews

TrustRadius Insights

Motadata ServiceOps software has proved invaluable for users in identifying and resolving complex problems efficiently, ensuring …
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Pricing

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What is Motadata ServiceOps?

Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.motadata.com/contact-us

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Motadata ServiceOps ITSM Platform A Quick Overview

YouTube

Motadata ServiceOps ITSM Platform - A Quick Overview

YouTube
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Product Details

What is Motadata ServiceOps?

Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization without needing third-party tools.

Motadata ServiceOps Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Conversational AI
  • Supported: Workflow Automation
  • Supported: Service Catalogs
  • Supported: Purchase Management
  • Supported: Contract Management
  • Supported: Software Metering & Licensing
  • Supported: Software Asset Management
  • Supported: Project Management
  • Supported: Release Management
  • Supported: Knowledge Management
  • Supported: Problem Management
  • Supported: Request Fulfillment
  • Supported: Availability Management

Motadata ServiceOps Screenshots

Screenshot of ITIL aligned stage wise change management.Screenshot of A repository for all your company wise knowledge.Screenshot of Ecommerce style service catalog to facilitate self-service.

Motadata ServiceOps Video

Get Free Trial : https://www.motadata.com/download Motadata is strongly positioned to enable Telco’s, Enterprise and Government sectors to streamline their IT operations with next-gen product suite which is pre-integrated yet modular, consisting of (1) Infrastructure Intellig...
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Motadata ServiceOps Integrations

Motadata ServiceOps Technical Details

Deployment TypesOn-premise
Operating SystemsLinux
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish, Multi-language

Motadata ServiceOps Downloadables

Motadata ServiceOps Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

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Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
November 05, 2020

Motadata is the best ITSM

Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
The IT department at our organization uses Motadata ServiceOps product suite for IT operations management, consisting of Network Monitoring and Log & Flow Management which offer insights into our IT infrastructure.

We have been working with Motadata ServiceOps for quite a while and this is an indicator that working with the solution is comfortable and reliable. Motadata employees are always ready to help to resolve issues that may arise when deploying a product or communicating with the end user. The company provides technical and marketing support. They have a user-friendly GUI making the usage of the tool easy and simple.
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Incident and problem management (6)
98.33333333333334%
9.8
Organize and prioritize service tickets
100%
10.0
Service restoration
100%
10.0
Self-service tools
100%
10.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
100%
10.0
Configuration mangement
100%
10.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
100%
10.0
Change management (2)
95%
9.5
Change requests repository
100%
10.0
Service-level management
90%
9.0
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Motadata Infrastructure Intelligence Platform (IIP), TIBCO Spotfire, Acunetix
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