Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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Dashboard: Users have praised the software's excellent dashboard, which provides data on the health of network devices and VMs. This feature has been highly valued by multiple reviewers for its ability to analyze and connect IT data, ultimately increasing productivity.

User Interface and Navigation: Reviewers have found the user interface and dashboard of the software to be intuitive and easy to navigate. They appreciate the short learning curve when using the product, making it effortless to perform tasks efficiently.

Customization: Multiple users have highlighted the customizable fields in the software, allowing each end-user to tailor their experience according to their specific needs. The ability to customize reports generated by the software has also been appreciated for providing valuable insights into IT operations.

Motadata ServiceOps software has proved invaluable for users in identifying and resolving complex problems efficiently, ensuring uninterrupted uptime for critical business components. With this software, IT professionals have been able to automate processes, achieving a balanced workload in real-time and significantly reducing processing time and effort. The tool's capabilities extend to monitoring data, devices, networks, and security devices usage and logs, all within a single platform. 

One notable advantage of the Motadata ServiceOps software is its superior firewall performance compared to other tools in the market. Enterprise customers rely on the product suite for effective management and monitoring of their infrastructure. The user-friendly GUI adds to the overall comfort and reliability of the solution, coupled with exceptional technical and marketing support offered by the dedicated team at Motadata.

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

Standard

Professional

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Motadata ServiceOps

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

Motadata ServiceOps ITSM Platform - A Quick Overview

Motadata ServiceOps ITSM Platform   A Quick Overview

Likelihood to Recommend

Usability

Support Rating

Incident and problem management

ITSM asset management

Change management

Organize and prioritize service tickets

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change requests repository

Service-level management

ITIL aligned stage wise change management.

A repository for all your company wise knowledge.

Ecommerce style service catalog to facilitate self-service.

Motadata provides a unified IT Infrastructure Monitoring, Log &amp; Flow Management, and IT Service Management Platform, offering operational insights into your IT infrastructure and its performance and is designed to identify &amp; resolve complex problems faster that ensures 100% uptime of all business-critical components. Motadata enables you to make more informed business decisions by offering complete visibility into the health and key performance indicators (KPIs) of IT services. Motadata is a registered trademark of Mindarray Systems Pvt. Limited.

Motadata (Mindarray Systems)

Motadata - Network Management System | Log Management | IT Service Management

Get Free Trial : https://www.motadata.com/download

Motadata is strongly positioned to enable Telco’s, Enterprise and Government sectors to streamline their IT operations with next-gen product suite which is pre-integrated yet modular, consisting of (1) Infrastructure Intelligence Platform (IIP) for #NetworkMonitoring (2) Data Analytics Platform (DAP) for #LogManagement & Flow Analytics and (3) #ITServiceManagement Platform for IT Service Automation.

Motadata is a unified IT Infrastructure Monitoring, Log & Flow Management and #ITServiceManagement Platform, offering operational insights into your IT infrastructure and its performance and is designed to identify & resolve complex problems faster that ensures 100% uptime of all business critical components. Motadata enables you to make more informed business decisions by offering complete visibility into the health and key performance indicators (KPIs) of IT services. It helps in reducing CAPEX, offers Agility to resolve issues faster, is compatible in a hybrid ecosystem, and offers ease of integration with existing and future platforms.

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Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Impact assessment and automated fixes for common problems

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

Managing all IT assets and enforcing policy rules

Database for tracking and reporting all business assets

Dashboard showing organization's software portfolio

Ensuring that requesters have eligibility before fullfullment

Ensuring standardized processes for making changes to IT infrastructure

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Process for negotiating agreements regarding service level expectations, and ensuring these are met

Spotfire

Acunetix by Invicti

Motadata AIOps

Motadata ServiceOps 2020-10-12 06:34:17

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Language support

Multi language support

Easy migration

Patch management

Machine learning

Chat bot

Multi language

Cause analysis

Root cause analysis

Improve performance

Asset management

Customizable reports

Process automation

Asset discovery

Home

IT Service Management (ITSM) Tools

The IT department at our organization uses Motadata ServiceOps product suite for IT operations management, consisting of Network Monitoring and Log &amp; Flow Management which offer insights into our IT infrastructure.

We have been working with Motadata ServiceOps for quite a while and this is an indicator that working with the solution is comfortable and reliable. Motadata employees are always ready to help to resolve issues that may arise when deploying a product or communicating with the end user. The company provides technical and marketing support. They have a user-friendly GUI making the usage of the tool easy and simple.

Balancing the workload
Process automation
Asset discovery
Contract and SLA management
Get Single Pane Glass View
Root Cause Analysis with context
Reduce outages and improve performance

Machine learning
AI chat-bot
Parch management
Multi Language Support is missing

Increase the effectivness of IT staff
Keeping IT assets under control
50% reduction in MTTR
Enhanced network availability and uptime by 20%

Motadata Infrastructure Intelligence Platform (IIP), TIBCO Spotfire, Acunetix