Motadata ServiceOps

Score8.6 out of 10

5 Reviews and Ratings

What is Motadata ServiceOps?

Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization without needing third-party tools.

Categories & Use Cases

Media

ITIL aligned stage wise change management.

A repository for all your company wise knowledge.

Ecommerce style service catalog to facilitate self-service.

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Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 8.9
Service restoration
Impact assessment and automated fixes for common problems
Category average: 8
Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Category average: 8.1

Change requests repository
Single repository of all planned changes and releases
Category average: 8.4
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 8.3
Service-level management
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Category average: 8.4