Motadata is the best ITSM

Overall Satisfaction with Motadata ServiceOps

The IT department at our organization uses Motadata ServiceOps product suite for IT operations management, consisting of Network Monitoring and Log & Flow Management which offer insights into our IT infrastructure.

We have been working with Motadata ServiceOps for quite a while and this is an indicator that working with the solution is comfortable and reliable. Motadata employees are always ready to help to resolve issues that may arise when deploying a product or communicating with the end user. The company provides technical and marketing support. They have a user-friendly GUI making the usage of the tool easy and simple.
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

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Did Motadata ServiceOps live up to sales and marketing promises?


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Motadata Infrastructure Intelligence Platform (IIP), TIBCO Spotfire, Acunetix
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

Motadata ServiceOps Feature Ratings

Organize and prioritize service tickets
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Service-level management