MUGA vs. streamGo

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

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It is one of the best platforms for attending webinars related to the distribution of knowledge related to different technologies and software and live events related to software releases and other product-related releases. The video streaming and software quality of the platform itself can be massively improved, in my opinion.

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• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

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• Organizing and hosting webinars related to different topics.
• Hosting webcasts.
• Events related to new software related releases.

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• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

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• The webinars could be shorter and to the point.
• The platform has some bugs and streaming issues.
• The video quality sometimes drops in between the webinar.

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Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

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Mostly because of the cost-cutting and being able to access a decent feature set in the cost provided. There are other products in the line that are better performing and have better feature sets, but the price that stream charges and the feature set and usability it provides are decent and worth the price.

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We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

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I have not really contacted the support but have had friends who have and this is one of the other reasons why I switched to streamGo. Initially, I was skeptical regarding the support, but when a few of my ex-colleagues and friends told me that it is awesome, I took the decision to switch to streamGo.

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No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The reason for switching was major because of the cost-cutting. If I were to compare them to the products mentioned above, I'd say all three of them have their own pros and cons but are mostly superior and better than a stream. If it hadn't been for the cost-cutting I wouldn't have jumped to stream.

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• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

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• I've been an end user who has used this to attain knowledge of no return/investment on business.
• The platform is buggy and can be improved.
• Random quality drops in the middle of the video.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info