TrustRadius: an HG Insights company

MUGA

Score8.7 out of 10

3 Reviews and Ratings

What is MUGA?

MUGA is a web-based video conferencing system built to deliver a real-time communication and collaboration experience. In an era of rapid digitization, globalization of businesses, and geographically dispersed teams, the need for dynamic online meeting solutions has been on the rise. In response to the growing demand, the vendor states they have built MUGA as an all-inclusive virtual conferencing platform for seamless communication, effective collaboration, and better remote workforce management.


MUGA Teleconference Solution – Key Features

  • Instant Meeting - No Download: MUGA is a web-based online video conference platform, which means there is zero need for a download. Sign in on the MUGA video conferencing website, schedule a meeting instantly, share the invite with the participants, and initiate a seamless video conference meeting.

  • Interactive Chat Communication: Making meetings interactive can yield better outcomes. The built-in real-time chat feature in MUGA enables every participant to be extra active, contribute with nil barriers, to enhance the value of a meeting.

  • Whiteboarding Tools: Whiteboards have become a symbol of meeting rooms, allowing the host to jot down key points for discussion. MUGA’s whiteboarding tools includes tools such as infinite canvas, a platform for collaboration, the ability to share files, and export content, to remove the need of a notebook for meetings.

  • Upload/Download Documents: Sharing of files is made simpler with the MUGA web meeting. This helps consolidate communications via one platform, reducing the need for email transactions and clutter of an inbox. As file sharing is enabled through the cloud, the user can refer to or retrieve them any time later.

  • Attendee List with Timestamp: A meeting comprises several agendas and priorities to be discussed. Amidst this core objective, tracking the attendees cannot consume your productive time. Right after the online conferencing, get the attendee list with a timestamp to ensure every intended participant has been a part of the entire meeting.

Categories & Use Cases

Media

Screenshot of Login page
Screenshot of Home page
Screenshot of meeting page
Screenshot of Recording tab

1 / 4

Screenshot of Login page

Top Performing Features

  • User authentication

    Administrators can require users to authenticate their identities before joining a meeting.

    Category average: 8.5

  • Participant roles & permissions

    Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

    Category average: 8.2

  • Confidential attendee list

    Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

    Category average: 7.8

Areas for Improvement

  • Slideshows

    Presenters can present slideshows during the meeting within the web conferencing platform.

    Category average: 8.4

  • Q&A

    Attendees can ask questions during the presentation.

    Category average: 8.1

  • Mobile support

    Attendees can access meetings/webinars from mobile devices.

    Category average: 8

MUGA is a beast!

Use Cases and Deployment Scope

Communication with various people in the organization that are overseas.

Pros

  • Reliability
  • Good connection
  • Security
  • Ease of use - easy set up for new employees inside the co and out

Cons

  • Connectivity at times there are speed + connection issues
  • Price - at times our invoice is different than expected and it is tough to reconcile
  • Service - difficult to get someone on the phone for customer service needs

Return on Investment

  • Great return. It has come in handy for our customers to use it also
  • Great for new employees
  • Good for last minute set-up calls with customers

Other Software Used

Microsoft Teams

Usability