MutualMind (discontinued) vs. Sampler

I have a skincare mini set and would like to partner with Sampler. However, they cannot come up with an immediate solution to suit my sampling needs. This means that their operations are sometimes limited by their current capacity. If the product is of small size, it seems that they are always ready for service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• MutualMind gives us a view into the reach of social content we produce on behalf of our advertisers and the engagement that content generates with shoppers.

• The sampler provides great quality sample products with blazingly fast delivery, ensuring we can try various products whenever we want.
• I get to try new brands without wasting the whole product if I don't like using the product. So it is eco-friendly in that way by reducing chemical waste.
• It helps the professionals who are in business administration responsibility, to make a perfect and apt purchase, without any miss.
• One get to learn about a lot of new products, trying them and end up being loyal to the brand/product. So Sampler helps in establishing the necessary customer acquisition part for a new brand.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• MutualMind gauges sentiment around social conversations but does so with the standard margin of error found in most social analytics products. The nature of human conversation makes it difficult for a machine to categorize sentiment with 100% accuracy. MutualMind gets sentiment right between 50% to 70% which is within acceptable industry averages for this type of product. With additional tuning (which MutualMind provides) the accuracy levels will increase.

• The number of membership tiers should be increased so that users can select from a wider variety of monthly samples.
• Items that are popular quickly disappear.
• Item tracking could be improved. Emails are sometimes delayed/slow.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Reliability and flexibility (MutualMind's willingness to jointly produce new functionality)

As a company that's only 3 years old, MutualMind's toolset is quite usable but it could use some tweaks in the user interface, which they are constantly working on.

During a recent upgrade period, MutualMind had a small window of unavailability. I am confident they have addressed the root cause and do not foresee any future issues.

The product's performance has improved greatly in the last year and we anticipate seeing additional improvements in coming months based no planned infrastructure changes.

MutualMind has always been quick to address any issues or questions we have.

Not really...MutualMind was very professional and helped with all stages of our setup and implementation.

As mentioned before, Radian6 and Sysomos Heartbeat.

The market for sample-type websites is very fluid. There are many companies that pop up one day, then all of a sudden disappear. Sampler has been around for multiple years and has kept the same business model. They're not perfect, but their longevity and their relaxed nature with reviews are why many like them. Whereas other sample and review outlets require customers to write reviews or have items that many customers simply do not want.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• By showing increases in engagement and share of voice (defined as the amount of content generated for our advertisers versus the amount of content generated for their competitors over time) we are able to correlate content to incremental sales data provided by our advertisers.

• It allows me to learn about new products before I buy them
• It gives me confidence in purchasing products that I have already tried.
• I help companies to improve the experience and appearance of their products.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info