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Social Analytics Targeted to True Business Needs
May 06, 2013

Social Analytics Targeted to True Business Needs

Brad Lawless | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction

  • MutualMind gives us a view into the reach of social content we produce on behalf of our advertisers and the engagement that content generates with shoppers.
  • MutualMind gauges sentiment around social conversations but does so with the standard margin of error found in most social analytics products. The nature of human conversation makes it difficult for a machine to categorize sentiment with 100% accuracy. MutualMind gets sentiment right between 50% to 70% which is within acceptable industry averages for this type of product. With additional tuning (which MutualMind provides) the accuracy levels will increase.
  • By showing increases in engagement and share of voice (defined as the amount of content generated for our advertisers versus the amount of content generated for their competitors over time) we are able to correlate content to incremental sales data provided by our advertisers.
Reliability and flexibility (MutualMind's willingness to jointly produce new functionality).

Product Usage

35 - Analytics
Client Services
5 - Myself - VP of Strategy and Analytics
Analytics Director
Analytics Manager
Jr. Analyts (2)
  • It helps us to tell the value story of our content marketing programs to retail and CPG clients in terms of share of voice changes, user engagement and intent to purchase.

Evaluation and Selection

We've used a lot of analytics packages prior to using MutualMind including Radian6 and Sysomos Heartbeat.
As mentioned before, Radian6 and Sysomos Heartbeat.

Implementation

Not really...MutualMind was very professional and helped with all stages of our setup and implementation.
  • Vendor implemented
  • Implemented in-house

Training

  • In-person training
  • Self-taught
If someone has a basic understanding around social conversation analytics, this tool would not be hard to learn.

Configuration

We have a very unique focus when it comes to measuring social conversation. MutualMind continues to ensure that our needs are met in this area.

Support

MutualMind has always been quick to address any issues or questions we have.

Usability

As a company that's only 3 years old, MutualMind's toolset is quite usable but it could use some tweaks in the user interface, which they are constantly working on.

Reliability

During a recent upgrade period, MutualMind had a small window of unavailability. I am confident they have addressed the root cause and do not foresee any future issues.
The product's performance has improved greatly in the last year and we anticipate seeing additional improvements in coming months based no planned infrastructure changes.

Integration

  • Yes. We plan to integrate MutualMind data with our Social Fabric community platform.
They do plan to support this integration.

Vendor Relationship

Very easy to work with.
We negotiated an annual pricing structure for our long term profiles and quarterly discounts based on volume agreements.