SurveyLab

SurveyLab

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SurveyLab	Score 9.7 out of 10	N/A	SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…	N/A

Pricing

SurveyLab

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SurveyLab
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	SurveyLab
Top Pros	Pro Good analytics Pro Analytics module Pro Mobile application

Features

SurveyLab

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	SurveyLab 8.5 1 Ratings 8% above category average
Survey templates	7.31 Ratings
Themes	9.11 Ratings
Custom logo/branding	9.11 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	SurveyLab 8.8 1 Ratings 2% above category average
Changes to live survey	9.11 Ratings
Question design help	8.21 Ratings
Multiple question types	9.11 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	SurveyLab 9.1 1 Ratings 9% above category average
Survey logic flexibility	9.11 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	SurveyLab 8.5 1 Ratings 3% above category average
Response tracking	7.31 Ratings
Data export	8.21 Ratings
Standard reports	9.11 Ratings
Custom reports	9.11 Ratings
Analytics	9.11 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	SurveyLab 8.6 1 Ratings 3% above category average
Access controls	8.21 Ratings
Compliance	9.11 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	SurveyLab 9.1 1 Ratings 12% above category average
Vendor-offered crowdsourcing	9.11 Ratings
Respondent restrictions	9.11 Ratings

Best Alternatives
	SurveyLab
Small Businesses	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	Qualaroo Score 6.7 out of 10
Enterprises	DocuWare Score 9.2 out of 10
All Alternatives	View all alternatives

User Ratings
	SurveyLab
Likelihood to Recommend	9.1 (1 ratings)

User Testimonials
	SurveyLab
Likelihood to Recommend	7 Points Ltd. MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction. GS George Smith Customer Success Manager Read full review
Pros	7 Points Ltd. They have great support that always will help you. MySurveyLab is very flexible. Some things can be done in several ways. They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data. Collectors add flexibility to surveys. You can collect surveys from a few different source at once They have a mobile application that can collect responses offline(!) GS George Smith Customer Success Manager Read full review
Cons	7 Points Ltd. Summary export in Excel could be nicer. Tags in the left menu could be more intuitive. GS George Smith Customer Success Manager Read full review
Alternatives Considered	7 Points Ltd. GS George Smith Customer Success Manager Read full review
Return on Investment	7 Points Ltd. With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot GS George Smith Customer Success Manager Read full review
ScreenShots	SurveyLab Screenshots