What users are saying about
2 Ratings
2 Ratings
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Score 9.4 out of 101

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Likelihood to Recommend

MySurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
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Feature Rating Comparison

Survey Format & Appearance

MySurveyLab
8.5
Survey templates
MySurveyLab
7.3
Themes
MySurveyLab
9.1
Custom logo/branding
MySurveyLab
9.1

Survey Content

MySurveyLab
8.8
Changes to live survey
MySurveyLab
9.1
Question design help
MySurveyLab
8.2
Multiple question types
MySurveyLab
9.1

Survey Logic

MySurveyLab
9.1
Survey logic flexibility
MySurveyLab
9.1

Survey Reporting & Analytics

MySurveyLab
8.5
Response tracking
MySurveyLab
7.3
Data export
MySurveyLab
8.2
Standard reports
MySurveyLab
9.1
Custom reports
MySurveyLab
9.1
Analytics
MySurveyLab
9.1

Survey Administration & Security

MySurveyLab
8.6
Access controls
MySurveyLab
8.2
Compliance
MySurveyLab
9.1

Survey Distribution

MySurveyLab
9.1
Vendor-offered crowdsourcing
MySurveyLab
9.1
Respondent restrictions
MySurveyLab
9.1

Pros

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
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Cons

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
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Alternatives Considered

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Return on Investment

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
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Pricing Details

MySurveyLab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details