Customer satisfaction measuring with best analitics
October 30, 2018

Customer satisfaction measuring with best analitics

George Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MySurveyLab

MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.

Pros

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)

Cons

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

SurveyLab Feature Ratings

9.3
Survey templates
8
Themes
10
Custom logo/branding
10
9.7
Changes to live survey
10
Question design help
9
Multiple question types
10
10.0
Survey logic flexibility
10
9.4
Response tracking
8
Data export
9
Standard reports
10
Custom reports
10
Analytics
10
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
10.0
Vendor-offered crowdsourcing
10
Respondent restrictions
10
9.5
Access controls
9
Compliance
10

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