Customer satisfaction measuring with best analitics
October 30, 2018
Customer satisfaction measuring with best analitics
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with MySurveyLab
MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.
- They have great support that always will help you.
- MySurveyLab is very flexible. Some things can be done in several ways.
- They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
- Collectors add flexibility to surveys. You can collect surveys from a few different source at once
- They have a mobile application that can collect responses offline(!)
- Summary export in Excel could be nicer.
- Tags in the left menu could be more intuitive.
- With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot