Customer satisfaction measuring with best analitics
October 30, 2018

Customer satisfaction measuring with best analitics

George Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MySurveyLab

MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

SurveyLab Feature Ratings

Survey templates
8
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
9
Multiple question types
10
Survey logic flexibility
10
Response tracking
8
Data export
9
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
10
Respondent restrictions
10
Access controls
9
Compliance
10