Navisite Managed Infrastructure Services (NaviCloud) vs. NETSCOUT Arbor DDoS Protection

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.

Incentivized

Arbor has the propensity to deal with even the larger firms. I have been using it for a year span and I don’t have any such complaint which is affecting us in a bad way. I can recommend this to all the companies who want to have a good network behavior analysis and to monitor the problems if there is any chance of it to occur and which has the potential to affect the whole working environment of the company.

Incentivized

• 24/7 monitoring
• Immediate notification in the event of failures
• Dedicated Senior DBA
• Dedicate Account rep

Incentivized

• Arbor's layer 7 countermeasures are very good out of the box, but it is very easy to reconfigure values and see the impact in real-time.
• Peakflow SP provides fairly detailed traffic analysis and breakdown for top-N data such as top talkers, top ASNs, top ports and so on. They offer "SP Insight" as a product to build in more powerful reporting on the already-collected metrics with an interface very similar to Kibana or one of its many forks. We are not licensed for that so I can't speak to its capabilities.
• Arbor allows for a good amount of automation. Fast flood detection ensures that if pre-determined thresholds are quickly exceeded, preconfigured mitigations can be started or in the event of an extremely large volumetric attack you can trigger an Arbor Cloud (sold separately) mitigation or a remotely-triggered blackhole announcement to drop traffic to the attacked destination IP address(es) upstream.
• ATAC (Arbor support) is very helpful. The level of support our organization maintains covers ATAC performing all update functions to all Arbor appliances - SP and TMS.

Incentivized

• San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
• Avoiding too many management changes will help create good connection with individuals for sustained harmony

Incentivized

• Arbor is a highly expensive company. this was the major reason behind not going for the Arbor sightline in the first place. Although its features are good but the cost is unjustifiable.
• The implementation and the understanding of this tool are full of complexity and perplexity.
• I am looking forward to having a new update on it. They used to update their versions quite frequently but it's been a long time they haven’t updated or maybe it is not in their priority lists right now.

Incentivized

Price and facility equipment, location of the hosting facility factor into the decision to renew

Incentivized

Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore

Incentivized

We evaluated Corero and a number of external scrubbing services. In the POC, we found Corero's mitigation capabilities to extremely limited beyond blocking common traffic types at preconfigured rates. It's not impossible to configure custom mitigation methods and countermeasures, but it requires a deep understanding of BPF and bytecode, where Arbor is checkboxes, radio buttons, and dialog buttons that all sit next to a graph showing traffic dropped and permitted by the current settings. I'm not going to enumerate each of the cloud services evaluated because the decision came down to the same reasoning. The amount of traffic we receive is enough that it would be prohibitively expensive for our use case.

Incentivized

• Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
• Data team not on call 24/7
• Navisite team will try to fix issue if possible - e.g. shrink log files that have grown

Incentivized

• Arbor is good in empower us to monitor the issues in the network.
• We can get better traffic analytics and reports are quite detailed.
• The price is quite high which makes it a little hard choice for us.

Incentivized