TrustRadius: an HG Insights company

Navisite Managed Infrastructure Services (NaviCloud)

Score7 out of 10

3 Reviews and Ratings

Get a Demo

What is Navisite Managed Infrastructure Services (NaviCloud)?

NaviSite boasts flexible and scalable managed services that provide 24x7x365 monitoring and support for any environment a business selects—whether it’s on-premises, in the cloud or hybrid. Their managed infrastructure services include managed infrastructure and hosting, data center colocation services, as well as disaster recovery as a service (DRaaS). Navisite services include those under the former RDX brand, which separated from Charter Communications (as part of the Spectrum Enterprise suite) in 2019.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Navisite Managed Infrastructure Services (NaviCloud) has to offer, as determined by TrustRadius' reviewers.
Based on 3 ratings of Navisite Managed Infrastructure Services (NaviCloud)'s features
View all features

Top Performing Features

  • Service-level Agreement (SLA) uptime

    The service uptime as a percentage defined in the SLA

    Category average: 8.4

  • Dynamic scaling

    Ease of scaling up or down in response to customer needs

    Category average: 8.7

  • Monitoring tools

    Monitoring tools provide alerts when problems are detected

    Category average: 7.6

Areas for Improvement

Reviews

What users are saying about Navisite Managed Infrastructure Services (NaviCloud).
View all reviews

Cost savings from not having DBA on staff

Incentivized
Verified User
Professional in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

Navisite manages 24/7 monitoring of our production SQL Servers. This helps because we do not have a dedicated DBA on staff.

Pros

  • 24/7 monitoring
  • Immediate notification in the event of failures
  • Dedicated Senior DBA
  • Dedicate Account rep

Cons

  • Not very pro-active outside of monitoring
  • Previous account rep was not customer focused
  • The ticketing system they use, Proximity can be flaky. Sometimes, do not receive ticket updates

Most Important Features

  • 24/7 monitoring
  • Cost saving from not having a full-time DBA on staff
  • Access to dedicated DBA in the event of a critical situation

Return on Investment

  • Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
  • Data team not on call 24/7
  • Navisite team will try to fix issue if possible - e.g. shrink log files that have grown

Other Software Used

Microsoft SQL Server, Microsoft Power BI, SQL Server Integration Services

Good one!!

Incentivized
Verified User
Team Lead in Information Technology (1001-5000 employees employees)

Pros

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time

Cons

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony

Return on Investment

  • Better customer service
  • Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
  • Improved reliability and uptime with timely remote hand request

Related Products

Products similar to Navisite Managed Infrastructure Services (NaviCloud) that may also meet your needs.
All comparisons
Amazon Web Services
CompareLearn more