NetSupport Manager vs. Parallels Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetSupport Manager
Score 9.0 out of 10
N/A
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.N/A
Parallels Desktop
Score 8.6 out of 10
N/A
Parallels Desktop is a virtual user session solution built to run Windows on Macintosh computers without rebooting. It is designed for OS X Yosemite with one-click tuning.
$49.99
per license
Pricing
NetSupport ManagerParallels Desktop
Editions & Modules
No answers on this topic
Parallels Desktop 16
$49.99
per license
Parallels Desktop Pro Edition
$49.99
per license/per year
Parallels Desktop
$79.99
per license
Parallels Desktop Pro Edition
$99
per license/per year
Parallels Desktop Business Edition
$99.99
per license/per year
Offerings
Pricing Offerings
NetSupport ManagerParallels Desktop
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NetSupport ManagerParallels Desktop
Top Pros
Top Cons
Features
NetSupport ManagerParallels Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
NetSupport Manager
10.0
1 Ratings
19% above category average
Parallels Desktop
8.2
26 Ratings
1% below category average
Screen sharing10.01 Ratings9.09 Ratings
File transfer10.01 Ratings9.823 Ratings
Instant message10.01 Ratings7.65 Ratings
Secure remote access with Smart Card authentication10.01 Ratings6.44 Ratings
Access to sleeping/powered-off computers10.01 Ratings8.710 Ratings
Remote management of servers & workstations10.01 Ratings7.15 Ratings
Remote Active Directory® management10.01 Ratings8.65 Ratings
Centralized management dashboard10.01 Ratings8.511 Ratings
Annotations10.01 Ratings6.56 Ratings
Monitoring and Alerts10.01 Ratings8.98 Ratings
Multi-platform remote control10.01 Ratings9.59 Ratings
Over-the-Internet remote session00 Ratings8.99 Ratings
Initiate remote control from mobile00 Ratings7.13 Ratings
Session record00 Ratings8.67 Ratings
Best Alternatives
NetSupport ManagerParallels Desktop
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
NetSupport ManagerParallels Desktop
Likelihood to Recommend
9.0
(1 ratings)
9.4
(30 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
10.0
(3 ratings)
Support Rating
-
(0 ratings)
9.0
(6 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
NetSupport ManagerParallels Desktop
Likelihood to Recommend
NetSupport
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
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Alludo
I often get asked, why not the "free" stuff (VirtualBox), and/or why not VMWare. VirtualBox, etc. are not as performant for interactive usage. I think they are fine for small applications, perhaps some enterprise app usage, but for developers, it's not good enough. VMWare has become too enterprisey and lacks some of the user-friendly stuff that Parallels focuses on. Ultimately, for developer types running OSes for deep tasks, Parallels is unrivaled.
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Pros
NetSupport
  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
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Alludo
  • File Transfer - You can easily transfer files between Parallels virtualized desktops and the host desktop either through Copy and Paste functionality, or Drag and Drop. You can also configure shared folders.
  • Switch Between Virtual and Host Desktop - You can configure swipe gestures on a MacBook Pro to be able to switch between the virtualized and host desktop. You can also launch apps from the OS X Taskbar.
  • Performance - Apps in Parallels run quite smoothly on my 2015 MacBook Pro, as of 2020. Considering they are running on a 5-year-old computer, I give Parallels top marks for performance.
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Cons
NetSupport
  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
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Alludo
  • The ability to do snapshots, backups, and other types of branching for VMs is a little confusing and takes a bit to get used to
  • The Parallels tools frequently pop up windows advertising functionality, while this is helpful at times it can also happen when you are doing a presentation or typing in a password.
  • Careful using the VMs on a shared cloud drive such as Dropbox or OneDrive, there are hundreds and sometimes thousands of files which are updated when running a VM and this can clog up your Dropbox or OneDrive sync for minutes to hours even on a 2gb connection.
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Likelihood to Renew
NetSupport
No answers on this topic
Alludo
Users are familiar with the application which will keep us going for a little while. However since we are seeing a decline for a need for the software, I wouldn't be surprised to find that this answer changes dramatically in the near future. We would probably keep it to some extent, but we would probably reduce our licensing count.
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Usability
NetSupport
No answers on this topic
Alludo
It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
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Support Rating
NetSupport
No answers on this topic
Alludo
So, this rating is a little skewed toward older behavior from Parallels, as I haven't had to contact them recently. However, in an older version of Parallels, an "update" included pop-ups urging users to upgrade to the latest version, implying that their current version wouldn't work for the latest MacOS. I found it very frustrating to be getting ads for a new version of the software in a version I had already paid for. I contacted support about this and got a generic, uncaring response. It was pretty disappointing.
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Implementation Rating
NetSupport
No answers on this topic
Alludo
The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.
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Alternatives Considered
NetSupport
I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
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Alludo
Main two features that made the balance decission go to the Parallels Desktop were the possibility to pause the Windows partition easily (allowing to consume less resources in Mac and save battery) and the other one is the user interface feature called "Coherence" with allows you to show the Windows application windows as if they were native to the macOS, allowing for a better user experience.
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Return on Investment
NetSupport
  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
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Alludo
  • Avoid extra costs: majority of users have a Mac, so if they needed to dod something that is Windows related, it will require to users have an extra computer to do that tasks, and this have a lot of costs
  • Developers have more concerns how websites behaves on Windows only browsers, which increased the satisfaction of users
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ScreenShots