Name: NetSupport Manager
Rating: 9 (1 reviews)
Author: NetSupport

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Flowchart

Development

Higher Education

Education

Association Management

Business Intelligence (BI)

Collaboration

Data Extraction

Embedded Business Intelligence (BI)

File Sync

Risk Management

Streaming Analytics

Visual Collaboration

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Loan Origination

Payment Gateway

Payment Orchestration

Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

C/C++ Integrated Development Environments

Cloud Storage

Container Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Email Marketing

Event Registration

Heatmap and Session Recording

Landing Page

Marketing Automation

Personalization Engines

Public Relations (PR)

Retail Media Advertising

SMS Marketing

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security

Automotive

Forestry

Vertical-Specific

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Difficult Access to Networks: Some users have found it difficult to access networks other than the internal one of their organization, similar to how other software like TeamViewer works. This has been a common issue raised by reviewers.

Challenging Deployment Process: The deployment of the software can be challenging, especially if the computers are located in remote locations. This has been mentioned as a difficulty by several users.

Crashes and Setup Issues: Messing with setup profiles can be cumbersome and the software has a tendency to crash when connecting to multiple PCs. Some users believe that certain options could be improved for a smoother experience.

This product has proven to be invaluable for users across various industries, providing instant support and saving crucial time. With its simple and robust solution, it enables easy remote access to external users and servers without any issues. Customers appreciate the continuous updates and helpful tutorials that ensure a smooth experience. For companies of all sizes, this product allows the management of entire systems from the comfort of an office, eliminating the need for travel and on-site visits. It impresses users with its ease of control and scalability, providing answers and support through tech support. Additionally, it facilitates access and control of computers in a network, including the ability to block applications and websites. Whether it's resolving software problems in a library system or assisting in software installation and training for domain computers, this product consistently delivers efficient solutions. By enabling remote troubleshooting, reducing the need for on-site visits and vehicle dispatches, it improves timely resolution of end users' issues. Overall, this reliable remote software is highly valued by companies for its contribution to daily operations, offering fast connections, efficient support, and instant remedies to meet expectations.

NetSupport Manager is a remote control and support software solution designed to meet the needs of IT teams. According to the vendor, it offers seamless remote access and real-time management capabilities for critical systems, servers, and IT users. This versatile solution is said to be suitable for businesses of various sizes, including small enterprises and large corporations. It is utilized by professionals and industries such as Information Technology & Services, Retail, Food Production, Education, and Government.

## Key Features

**Fast connection**: According to the vendor, NetSupport Manager provides remote control and support capabilities over LAN, WAN, or the internet. It supports various communication protocols, including TCP/IP, HTTP, IPX, and NetBIOS.

**Multi-platform support**: The software claims to offer remote support for a wide range of desktop operating systems, including Windows, Mac, Linux (legacy), and Chrome OS. It is also said to extend support to mobile devices, enabling access from Windows PCs, Macs, Apple iOS/Android tablets, or smartphones.

**Manage devices simultaneously**: According to the vendor, NetSupport Manager allows users to efficiently manage multiple devices simultaneously. The software claims to enable one-to-many support, allowing IT teams to scan and view multiple screens in real-time using convenient thumbnails.

**Systems management**: The software is said to provide a comprehensive overview of the IT infrastructure with detailed hardware and software inventory. It claims to allow for grouping devices into a clear hierarchy and provides remote management capabilities through features like remote command prompt and registry editor.

**Remote control**: According to the vendor, NetSupport Manager offers full control over remote workstations. Users can reportedly watch, share, or control the screen, keyboard, and mouse of remote systems. The software is claimed to support various color resolutions, network protocols, and operating systems.

**Monitor**: NetSupport Manager is said to provide real-time thumbnails that display the screens of connected systems. It is claimed to allow users to remotely launch applications on remote computers and optimize remote control color quality.

**Support tools**: The software claims to facilitate seamless file transfer between the Control and Client computers through a drag and drop interface. It is also said to allow users to capture screenshots during support sessions and record screen activity for training or security purposes.

**Connectivity**: According to the vendor, NetSupport Manager simplifies the process of browsing and locating computers over LAN or WAN using TCP/IP or HTTP. For secure remote support between firewalled networks and computers, the software offers the NetSupport Manager Gateway module.

**Remote working**: The software claims to enable remote access to work PCs, allowing employees to work from home. According to the vendor, the setup process takes only 5 minutes, ensuring quick deployment and productivity.

**Training and onboarding**: NetSupport Manager includes NetSupport School, a comprehensive classroom management solution. It is said to provide a range of collaborative instruction and assessment tools, allowing teachers to view and control students' screens, conduct surveys, and distribute and collect work.

NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.

Essentials

Plus

Premium

LogMeIn Rescue

NetSupport Manager

Remote Desktop Software allows the user, usually an IT professional performing maintenance or a presenter of instructional material, to access and operate a computer remotely.

Remote Desktop

CMS 13 Minutes Demo

Likelihood to Recommend

Remote Administration

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Annotations

Monitoring and Alerts

Multi-platform remote control

NetSupport

Remote administration software is used to control a computer from a remote location.

Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

Securely exchange files with remote computer without having to use email or FTP.

Ability for administrator to communicate via instant message with remote user.

Establish secure remote connection via Smart Card authentication and Smart Card logon.

Remote access and troubleshooting of out-of-band computers.

Over-the-Internet remote session

Establish secure remote connection with computers outside the network firewall.

Initiate remote control from mobile

Mobile application for remote controlling computers from mobile device (iOS, Android)

Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

Dashboard to facilitate management of users, permissions, licenses etc.

Session record

Ability to record session for training purposes.

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

System Coordinator & Development Officer

NetSupport Manager 2021-06-02 12:25:18

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Slows down

Bad experiences

Free version

Easy to install

Remote support

Total control

Application deployment

Easy to use

Multiple devices

Home

Remote Desktop Software

It's fact that such an amazing corporate experience, a simple but strong controlling solution for smaller to larger organizations. The tutorial to install a hidden client inside the PC of personnel who have concerns with the BT team. It also saves crucial time &amp; provides an instant remedy to meet expectations.

It's a robust corporate remote support tool for admin.
Admin can deploy an installation in the background without knowing a client.
For those who frequently forget their password, you can access it in glimpse & take total control of it.

The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.

It allow's us to update apps instantly
It gives user quick response to overcome headache issues
It's saves crucial time from both ends

NetSupport Manager

Overview

What is NetSupport Manager?