TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    nGAGEMENT

    N/A
    Enterprise companies (1,001+ employees)
    nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,…N/A

    SAS Enterprise Guide

    Score9.4 out of 10
    N/ASAS Enterprise Guide is a menu-driven, Windows GUI tool for SAS.N/A
    Pricing
    nGAGEMENTSAS Enterprise Guide
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    nGAGEMENTSAS Enterprise Guide
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    nGAGEMENTSAS Enterprise Guide
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    No answers on this topic
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    JMP Pro
    Score6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    nGAGEMENTSAS Enterprise Guide
    Likelihood to Recommend
    -
    (0 ratings)
    5.3
    (8 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    5.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.3
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    nGAGEMENTSAS Enterprise Guide
    Likelihood to Recommend
    nGUVU
    No answers on this topic
    SAS
    SAS Enterprise Guide is good at taking various datasets and giving analyst/user ability to do some transformations without substantial amounts of code. Once the data is inside SAS, the memory of it is very efficient. Using SAS for data analysis can be helpful. It will give good statistics for you, and it has a robust set of functions that aid analysis.
    Incentivized
    Read full review
    Pros
    nGUVU
    No answers on this topic
    SAS
    • Ability to load an AutoExec when opening a session ensuring everyone has the same global variables.
    • Formatting with Ctrl I. If you're reading someone else's code and it's not formatted correctly you can highlight the area and hit Ctrl I.
    Incentivized
    Read full review
    Cons
    nGUVU
    No answers on this topic
    SAS
    • Process time of data is a bit long. It depends on the size of your data and complexity of your project tree.
    • There is not enough online free training videos.
    • While working with the project tree sometimes the links between the modules are broken or the order for running the modules get mixed up. You should know your project tree by heart.
    Incentivized
    Read full review
    Likelihood to Renew
    nGUVU
    No answers on this topic
    SAS
    On account of current user experience and the organization-wide acceptance.
    Read full review
    Usability
    nGUVU
    No answers on this topic
    SAS
    It's not all bad, but I don't believe that an enterprise purchase of SAS is worth the expense considering the widely available set of tools in the data analytics space at the moment. In my company, it's a good tool because others use it. Otherwise, I wouldn't purchase a new set of it because it doesn't have some of the better analytical functions in it.
    Incentivized
    Read full review
    Support Rating
    nGUVU
    No answers on this topic
    SAS
    Although I use SAS support for information on functions, these are SAS related and haven't really come across anything that is specifically for SAS EG.
    Incentivized
    Read full review
    Implementation Rating
    nGUVU
    No answers on this topic
    SAS
    I've not worked hands-on with the implementation team, but there were no escalations barring a few hiccups in the deployment due to change in requirement & adoption to our company's remote servers.
    Read full review
    Alternatives Considered
    nGUVU
    No answers on this topic
    SAS
    Why I prefer SAS EG: Data processing speed is much faster than that R Studio. It can load any amount of data and any type of data like structured or unstructured or semi-structured. Its output delivery system by which we have the output in PDF file makes it very comfortable to use and share that file to clients very easily. Inbuilt functions are very powerful and plentiful. Facility of writing macros makes it far away from its competitors.
    Read full review
    Return on Investment
    nGUVU
    No answers on this topic
    SAS
    • Positive (cost): SAS made a bundle that include unlimited usage of SAS/Enterprise Guide with a server solution. That by itself made the company save a lot of money by not having to pay individual licences anymore.
    • Positive (insight): Data analysts in business units often need to crunch data and they don't have access to ETL tools to do it. Having access to SAS/EG gives them that power.
    • Positive (time to market): Having the users develop components with SAS/EG allows for easier integration in a production environment (SAS batch job) as no code rework is required.
    Read full review
    ScreenShots

    nGAGEMENT Screenshots

    Screenshot of Summary view of a typical agent's profile with accomplishments and other data in tab viewScreenshot of Performance metrics for a typical agent. Metrics used for performance scoring and optimization are read from contact center infrastructure systems, like Genesys and ININ.Screenshot of A closer view of a top-line contact center metric: agent quality. Reports and stats are produced in sharp quality and configurable viewsScreenshot of Example of a contest being managed through nGAGEMENT. We integrate with reward systems if desired.Screenshot of Summary leaderboard view across tracked metricsScreenshot of Keep an eye on your sales performance!