What users are saying about
3 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Numetric

It is very well suited to manipulate large quantities of data.
Kelly D. Harris, PE, PTOE | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Numetric
8.0
Zendesk Explore
7.9
Pixel Perfect reports
Numetric
8.0
Zendesk Explore
Customizable dashboards
Numetric
8.0
Zendesk Explore
8.9
Report Formatting Templates
Numetric
8.0
Zendesk Explore
7.0

Ad-hoc Reporting

Numetric
9.3
Zendesk Explore
8.3
Drill-down analysis
Numetric
10.0
Zendesk Explore
8.6
Formatting capabilities
Numetric
8.0
Zendesk Explore
7.5
Report sharing and collaboration
Numetric
10.0
Zendesk Explore
8.1
Integration with R or other statistical packages
Numetric
Zendesk Explore
9.0

Data Discovery and Visualization

Numetric
10.0
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Numetric
10.0
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Numetric
10.0
Zendesk Explore
10.0

Access Control and Security

Numetric
10.0
Zendesk Explore
9.3
Multi-User Support (named login)
Numetric
10.0
Zendesk Explore
10.0
Role-Based Security Model
Numetric
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
Numetric
Zendesk Explore
9.0
Single Sign-On (SSO)
Numetric
Zendesk Explore
9.0

Report Output and Scheduling

Numetric
Zendesk Explore
6.4
Publish to Web
Numetric
Zendesk Explore
7.2
Publish to PDF
Numetric
Zendesk Explore
7.2
Report Versioning
Numetric
Zendesk Explore
4.0
Report Delivery Scheduling
Numetric
Zendesk Explore
7.0

Mobile Capabilities

Numetric
Zendesk Explore
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Numetric
Zendesk Explore
8.0

Pros

Numetric

  • It gives me all of the available data for a particular roadway and allows me to define the filters I need to search for particular crash types on that roadway.
  • I like the map or satellite views of the maps. This is very helpful in being able to see the terrain when I have identified a particular crash of interest.
  • There is a graphic display for every type of crash data that is entered from the police report.
Kelly D. Harris, PE, PTOE | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Numetric

  • I would like to print a PDF of the map showing the crash locations. Currently, I use the snipping tool to create an image of the map.
Kelly D. Harris, PE, PTOE | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Alternatives Considered

Numetric

No answers on this topic

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Pricing Details

Numetric

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Numetric
9.0
Zendesk Explore
8.1

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