Odoo CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Odoo CRM
Score 6.4 out of 10
N/A
Odoo is an open-source CRM software boasting over 5 million users. With it, sales teams can keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into Odoo as a fully integrated app.N/A
Pricing
Odoo CRM
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Odoo CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
Community Pulse
Odoo CRM
Considered Both Products
Odoo CRM
Chose Odoo CRM
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc


We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you …
Top Pros
Features
Odoo CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Odoo CRM
7.7
2 Ratings
0% above category average
Customer data management / contact management7.52 Ratings
Workflow management9.01 Ratings
Territory management7.02 Ratings
Opportunity management10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)6.52 Ratings
Contract management7.01 Ratings
Quote & order management8.52 Ratings
Interaction tracking6.52 Ratings
Channel / partner relationship management7.52 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Odoo CRM
8.0
1 Ratings
6% above category average
Case management7.01 Ratings
Help desk management9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Odoo CRM
5.0
2 Ratings
41% below category average
Lead management5.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Odoo CRM
6.5
2 Ratings
15% below category average
Task management5.52 Ratings
Billing and invoicing management7.01 Ratings
Reporting7.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Odoo CRM
8.3
1 Ratings
9% above category average
Forecasting8.01 Ratings
Pipeline visualization9.01 Ratings
Customizable reports8.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Odoo CRM
7.8
2 Ratings
3% above category average
Custom fields6.52 Ratings
Custom objects9.01 Ratings
Security
Comparison of Security features of Product A and Product B
Odoo CRM
6.0
1 Ratings
32% below category average
Role-based user permissions6.01 Ratings
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User Ratings
Odoo CRM
Likelihood to Recommend
6.5
(2 ratings)
Usability
7.0
(2 ratings)
Support Rating
5.0
(2 ratings)
User Testimonials
Odoo CRM
Likelihood to Recommend
Odoo
We are not a huge company so it's great for the relatively basic requriements we have for storing customer data and logging conversations. I haven't delved too deep inot opportunity tracking but the little I looked didn't seem quite as strong as a tool like Salesforce which I used previously
Read full review
Pros
Odoo
  • Upload, manage contacts for sales team
  • Create pipelines for team
  • Export and import leads
Read full review
Cons
Odoo
  • It would be great to have a custom dashboard with editable graphs and reporting
  • The quotation PDF is limited in how it can be changed and I'd prefer using our own custom design rather than the odoo defaults
Read full review
Usability
Odoo
The technical glitch and delay in opening and going to next lead is the major reason for not continuing with odoo. We faced few lead mismatch between source and CRM count also. The interface and features of Odoo is perfectly well and useful when it comes to process leads and do regular follow up
Read full review
Support Rating
Odoo
This was a bit of a sticking point, we find the support can be lacking and generally its recommended to spurchase a support pack of hours in order to benefit from full support. We have subsequently gone on to do a lot of the implementation and training by ourselves following lots of trial and error so although things are working now, it was initialy a bumpy road implementing!
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Alternatives Considered
Odoo
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc
We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you can create events and share with the team or the respective prospects
Read full review
Return on Investment
Odoo
  • We've 10x'ed our turnover since implementing Odoo
  • We have trackable quotations across the team so we can all access eah others quotes when people are away
Read full review
ScreenShots

Odoo CRM Screenshots

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