Odoo is an open-source CRM software boasting over 5 million users. With it, sales teams can keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into Odoo as a fully integrated app.
$31.10
per month per user
Pricing
Odoo CRM
Editions & Modules
One App Free
$0
Standard
$31.10
per month per user
Custom
$46.80
per month per user
Offerings
Pricing Offerings
Odoo CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Optional
Additional Details
The Standard and Custom plans include the Odoo apps for a single fee.
More Pricing Information
Community Pulse
Odoo CRM
Considered Both Products
Odoo
Verified User
Chose Odoo CRM
It stacks up well with other popular CRMs in terms of basic CRM functionality. But when you get into the nitty-gritty details and reporting, it's 5 years behind popular CRMs. Engineers are building the product without any sales or marketing input; that's the only conclusion I …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Digital marketing executive in Marketing at Edujournal (E-Learning, 11-50 employees)
Chose Odoo CRM
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc
We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
Odoo CRM
Sales Force Automation
Comparison of Sales Force Automation features of Odoo CRM
Feature
Odoo CRM
4.5
3 Ratings
54% below category average
Customer data management / contact management
8.03 Ratings
Workflow management
6.02 Ratings
Territory management
1.03 Ratings
Opportunity management
7.02 Ratings
Integration with email client (e.g., Outlook or Gmail)
6.52 Ratings
Contract management
1.02 Ratings
Quote & order management
7.03 Ratings
Interaction tracking
2.03 Ratings
Channel / partner relationship management
2.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Odoo CRM
Feature
Odoo CRM
8.0
1 Ratings
4% above category average
Case management
7.01 Ratings
Help desk management
9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Odoo CRM
Feature
Odoo CRM
2.0
3 Ratings
118% below category average
Lead management
2.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Odoo CRM
Feature
Odoo CRM
5.0
3 Ratings
42% below category average
Task management
6.03 Ratings
Billing and invoicing management
7.02 Ratings
Reporting
2.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Odoo CRM
For small businesses and small teams, Odoo CRM is fine. It has the basics, and it is functional. But as the teams grow, processes become more complex, and reporting needs to be accurate, you will have to either allocate a budget to an Odoo partner or hire a Python developer internally. Sales-led organizations with larger teams will find poor reporting a deal-breaker. You can't do standard reporting that you find in HubSpot or Salesforce. So you end up doing a lot of customization or manual work to get the reports you need.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Odoo CRM is usable and has a lot of features, so it gives us the basics we need to run a successful business. The problem is, it requires a lot of time and money to customize it and run it smoothly. Plus, Odoo support can be pretty bad. For every 1 good support agent, there are 9 that don't pay attention. We have an internal running joke that ChatGPT is more helpful than Odoo support when they first reply. Once we get to product experts, they usually know what they are talking about. But the first-level support agents, you have to push them and re-explain things to get them to understand and hopefully escalate. Plus, they always miss SLA response times, blaming it on a busy period. Usually takes a week for the first reply. You can get live chat sometimes, but 9 out of 10 times, they will ask you to create a support ticket. Then you wait.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This was a bit of a sticking point, we find the support can be lacking and generally its recommended to spurchase a support pack of hours in order to benefit from full support. We have subsequently gone on to do a lot of the implementation and training by ourselves following lots of trial and error so although things are working now, it was initialy a bumpy road implementing!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc
We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you can create events and share with the team or the respective prospects
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
