Opal.dev vs. Transmit Security CIAM Platform

I am frustrated that my organization chose to adopt Opal for our access management tool. It is extremely difficult to use, due to bugs and basic functionality missing. Engineers are not given write access to production resources, so every change must flow through Opal.

This involves writing an IAM policy by hand for every request, because it is far too difficult to find an existing role in the system, and requests must the narrowly tailored only to allow the exact operation requested. Opal makes this process much more difficult because it lacks basic functionality for end users, such as: -Ability to modify an existing IAM role

-Ability to view existing IAM roles

-Ability to delete duplicate Opal roles

-Lack of IAM role templates

-Poor error messages when attempting JSON policy fails validation

In general, each Opal request takes 5-10 minutes because you need to be very explicit with every API action you are requesting, which then needs to be repeated multiple times because it is very hard to get everything correct the first time, which then requires a new round of reviews. This is partially because AWS IAM roles can be tricky to get right, but Opal provides no functionality to make this easier.

Incentivized

Transmit Security hides nicely in the taskbar until needed. It works behind the scenes. It is seamlessly integrated into the Macs functionality. Transmit Security has helped us keep our systems secure while helping make our job easier all round. We would not change it for anything else now. It is our go-to FTP client.

Incentivized

• Designed to work seamlessly with the Mac
• Keep security as a top priority
• Simple drag and drop functionality

Incentivized

• Inability to modify an IAM role after creation
• Inability to use templated IAM roles
• Inability to see existing IAM roles
• Inability for users to clean up existing Opal roles
• Poor ability to search for existing Opal roles
• Repeated reliability issues - IAM role creation breaks far too often
• Cryptic error messages when IAM JSON is incorrect

Incentivized

• Updates were not happening as often, but that could be because they were not needed.
• Some settings were being lost and had to be re-entered, but that has since been resolved.
• Interface has improved tremendously since first it launched.

Incentivized

It has seldom been we needed any support with Transmit Security, but when we did, they were on it. We got help in minutes rather than hours or days like other suppliers in this marketplace. Indeed, their support convinced us in the beginning that we had made the right decision.

Incentivized

• Decreased engineering productivity

Incentivized

• Saved us time with remote connections
• Keeps our data secure
• It helps us maintain our customer's information in the highest confidence.

Incentivized