OpenText Information Archiving vs. Sonian (discontinued)

OpenText archive center is much appreciated with Data retention and encryption. Less appreciated when if you need to make changes to the system every time we need technical support from OpenText.

Incentivized

We have had a couple of legal inquiries which required us to review emails for a user or users. Using the Barracuda Cloud Archiving Service, we have been able to perform searches quickly, narrowing or expanding the search criteria is easy, resulting in exactly what we were looking for. This has saved us with claims for collections, as well as a couple of legal HR matters. It is my trusted go to application.

• Data archival
• Data encryption
• Cloud availability

Incentivized

• Sonian search is rightly praised for ease of use, scale, performance and accuracy.
• Sonian archive can be deployed rapidly without the need for costly professional service engagements.
• Seamless process to import PST files into the archive.
• Sonian has a high focus on compliance and governance which is reflected with their fast and accurate search function.

Incentivized

• Product functionality and performance
• Cost managment

Incentivized

• Speed is slow sometimes
• The Outlook plugin does not always find all emails when searching

It performs as expected with no exceptions.

We only need support when initially setting it up. We really have not had to call for user or help support on this product. It has always worked and is always easy to use.

I am not sure about this decision, it has been taken by our IT department.

Incentivized

Sonian is a pure SaaS solution and is easy to manage and use. It's cost effective and does exactly what it says on the tin

Incentivized

• Dependability on OpenText in terms of technical support
• Stability and reliability

Incentivized

• We have been able to reduce a lot of store space by moving all PST files to the archiver.
• Users love how easy it is to find old emails that were deleted long ago.
• Some users now rely on this service