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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Dimensions CM

    Score8 out of 10
    N/ADimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by OpenText.N/A

    SS&C Blue Prism

    Score9.4 out of 10
    N/ASS&C Blue Prism provides a combination of technologies that offer intelligent automation to deliver transformational business value.N/A
    Pricing
    OpenText Dimensions CMSS&C Blue Prism
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    OpenText Dimensions CMSS&C Blue Prism
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText Dimensions CMSS&C Blue Prism
    Considered Both Products
    OpenText
    No answer on this topic
    SSC Technologies
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    Key User Insights
    Would buy again
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    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    OpenText Dimensions CMSS&C Blue Prism
    Small Businesses
    GitHub
    Score9.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Git
    Score10 out of 10
    No answers on this topic
    Enterprises
    Perforce P4
    Score7.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText Dimensions CMSS&C Blue Prism
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (19 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    7.5
    (2 ratings)
    User Testimonials
    OpenText Dimensions CMSS&C Blue Prism
    Likelihood to Recommend
    OpenText
    Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules
    Incentivized
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    SSC Technologies
    Blue Prism Cloud is an ideal cloud automation solution for organizations with a significant number of remote workers or geographically disparate teams since its accessible from any web browser. It is also beneficial for organizations that need to quickly outsource part of their process automation without having to purchase additional software licenses and equipment.

    However, Blue Prism Cloud is less suited for companies that have large volume data processing needs as its base cost may quickly become prohibitive in those situations. Additionally, this solution may not be suitable for organizations that need more complex solution-specific configurations since its integration options are limited.
    Incentivized
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    Pros
    OpenText
    • Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
    • Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
    • Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.
    Incentivized
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    SSC Technologies
    • Storing information from email in a standard data set
    • Auto reply to emails tailored to the email so that it doesn't feel like a robotic or generalized response
    • Workflow creation is simple and easy, the flow structure is easy to read and can be directly used in presentation to customers and management
    Incentivized
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    Cons
    OpenText
    • The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
    • My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.
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    SSC Technologies
    • Surface Automation - The tool is not working well with certain applications hosted on Citrix
    • Provide more integrations with excel as majority of the business process use excel
    • Community Support- unlike other development tools we do not have a lot of help topics available on Google.
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    Usability
    OpenText
    No answers on this topic
    SSC Technologies
    Usability wise the Blue Prism tool can be utilized to its 100% which include the control room, schedulers, work queues, Release managers, studio for process and object development, we use all the features in blue prism and is well suitable for the development and deployment, All the system are wisely controlled and connected the same SQL database and all the data can be accessed with ease and all the things can achieve in the systematic order.
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    Support Rating
    OpenText
    No answers on this topic
    SSC Technologies
    Support is good and now with time online support in other forums is becoming available as well. Blue Prism support in itself is also good. Documents and blogs can help to find the solution. Since it's relatively new, sometimes if I'm stuck it can take time to find the solution or connect to their team.
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    Alternatives Considered
    OpenText
    Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM
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    SSC Technologies
    Better User Interface.Better customer service.Easier to learn and use. But has greater risk compliances. Less preloaded automation. Less editing features and a big no while working on big projects. Fluidmesh is better in pricing and better management of multiple projects but I believe Blue Prism is perfect for beginners and small-scale companies.
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    Return on Investment
    OpenText
    • Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
    • There has been no negative impact on our company.
    Incentivized
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    SSC Technologies
    • For a level of medium projects, Blue Prism performs well, and the speed of execution is good. In our organization, we are applying for medium projects, where we can increase the workforce of our employees.
    • Blue Prism's Client Server Architecture is good, because we need such a feature to implement automation.
    • When it comes to pricing, I personally feel that it is costlier.
    Incentivized
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    ScreenShots

    SS&C Blue Prism Screenshots

    Screenshot of WorkHQ - Agentic Automation DashboardScreenshot of WorkHQ - Agentic WorkflowsScreenshot of WorkHQ - Agentic Workflows - Dark ModeScreenshot of WorkHQ - AI Agent Studio - Dark ModeScreenshot of WorkHQ - Agentic Automation Dashboard - Dark Mode