OpenText Dimensions CM vs. Progress Telerik Fiddler

Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules

Incentivized

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I am a senior software engineer and I have actively made fiddler a requirement for all of our engineers to have on their laptops by default. I have recommended it to all web developers that I have worked with and contractors that I have worked with as it has saved my mental stability on numerous occasions when trying to show people details of various web requests when working on integrations between different systems This is an absolutely fantastic product that I have used in a technical capacity many, many times and I will always suggest it as a tool when someone is debugging specifically but also for initial development to see how the requests are formed and for sharing responses and requests details so that others can recreate the request that you have sent through right down to the smallest detail

• Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
• Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
• Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
• My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The display could potentially become a bit more user-friendly over time, it's pretty easy to follow but for example, I always view the raw request/response information by default and this is not the default selection, being able to choose the default selection would be nice
• Clearer information and options to reduce 'noise' when viewing the requests, there are often a lot of background requests being sent on a computer, you can filter to roughly see what you want and filter out things that you don't want but there are different types of requests and I can't see how to filter between those - possibly a feature but could be made easier to use potentially
• Nothing else to put, this is a fantastic product so there isn't much else to suggest at this stage of using it and I have been using fiddler for years now in my role as a software engineer

Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
• There has been no negative impact on our company.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Overall this tool has sped up the process of integrating with new systems infinitely
• The cost of fiddler everywhere which is what we use specifically is nothing in comparison to the cost of dev time saved when debugging processes
• Being able to send information around so simply to other support teams to show them what responses we are getting along with the request detail have made communications much quicker and saves a lot of time going back and forth discussing what is being done and what the request is being sent