OpenText Qfiniti vs. Verint Workforce Management
OpenText Qfiniti vs. Verint Workforce Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A | |
Verint Workforce Management | N/A | Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased… | N/A |
OpenText Qfiniti | Verint Workforce Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
More Pricing Information |
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Workforce Management Software Features |
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OpenText Qfiniti | Verint Workforce Management | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | When I Work Score 9.1 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Paypro Workforce Management Score 9.6 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Beeline Extended Workforce Platform Score 6.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Qfiniti | Verint Workforce Management | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (88 ratings) |
Likelihood to Renew | - (0 ratings) | 7.8 (12 ratings) |
Usability | - (0 ratings) | 6.9 (7 ratings) |
Support Rating | - (0 ratings) | 6.9 (5 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 6.4 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (5 ratings) |
OpenText Qfiniti | Verint Workforce Management | |
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Likelihood to Recommend | OpenText No answers on this topic | Verint |
Pros | OpenText No answers on this topic | Verint |
Cons | OpenText No answers on this topic | Verint |
Likelihood to Renew | OpenText No answers on this topic | Verint |
Usability | OpenText No answers on this topic | Verint |
Support Rating | OpenText No answers on this topic | Verint |
In-Person Training | OpenText No answers on this topic | Verint |
Online Training | OpenText No answers on this topic | Verint |
Implementation Rating | OpenText No answers on this topic | Verint |
Alternatives Considered | OpenText No answers on this topic | Verint |
Return on Investment | OpenText No answers on this topic | Verint |
ScreenShots | Verint Workforce Management Screenshots |