From Spreadsheets to Cloud Based
December 02, 2021
From Spreadsheets to Cloud Based
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We had been using excel spreadsheets and manually created schedules for years and it had become incredibly time-consuming, not centralized, and not as accurate as we would have liked. By using Verint Workforce Management, we've been able to forecast, make real-time changes, and be efficient while raising awareness on the importance of following schedules and the planning activities.
- Forecast Accuracy
- Real Time Changes
- Reporting
- Access to changes that have been made, like the history of a schedule change and if something is overridden.
- The ability to copy and paste.
- Ability to notate on days that an event might have happened, like a closure or weather event.
- Improved Schedule Adherence
- Improved Agent Productivity and Awareness
- Increased Forecast Accuracy which improved staffing accuracy
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Since training and implementing the Verint Monet tool, our forecasting accuracy has increased immensely. I have an accuracy goal of at least 90% or higher each month and have maintained or exceeded that goal continuously. It has also enabled us the ability to go back and look at historical data and call volumes and be able to predict when we need to start increasing our headcount for our seasonally charged business.
No, we have not since it is not offered with the Verint Monet tool.