Samantha Thompson
Samantha Thompson
Member for 2 years
6 ratings & reviews completed
Average rating:
Reputation: 161
| Title | Quality and WFM Supervisor |
|---|---|
| Job Type | Supervisor |
| Department | Customer Service |
| Company | Stanley Black & Decker, Inc. |
| Industry | Consumer Goods |
| Size | 1001-5000 employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
Verint Workforce Management | 4 years | |
Vonage Contact Center for Salesforce | 4 years | |
Microsoft 365 | 4 years | |
Verint Monet | 5 years | |
Salesforce Service Cloud | 5 years | |
Verint Knowledge Management | 5 years |
Badges
Pundit- Workforce Management
Pundit- Call Center Workforce Optimization
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| Verint Monet | Jun 11, 2022 | Read Review | |
| Verint Workforce Management | Feb 14, 2024 | Read Review | |
| Verint Knowledge Management | Sep 20, 2023 | ||
| Salesforce Service Cloud | Feb 14, 2024 | ||
| Microsoft 365 | Dec 2, 2021 | ||
| Vonage Contact Center for Salesforce | Dec 2, 2021 |