Oracle Entitlements Server vs. UZIO

Could be suited for cases where authorization policies change extremely frequently and unpredictably. For all other scenarios, I would avoid this product!

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UZIO is one of the best HRIS systems I have used over my career. What sets them apart, in my opinion, is the ability to quickly fix or add things because they have actual engineers. Other HRIS systems are just duplicates of other systems that require a lengthy process to correct anything and are much more cumbersome. UZIO is use-friendly.

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• Authorization Runtime is fast

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• Tech support is consistent and reliable.
• User interface is easy for employees tracking time and managers approving time.
• High degree of confidence in the tech.

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• Horrible administration web UI - had to spend months with our database team to make an application's entitlements show up in < 30 seconds, difficult to navigate UI. It has sliders that make you think you can expand certain portions of the UI, but they do nothing. Many operations that must be done in day-to-day administration require 3 clicks per application, so this makes policy creation and distribution extremely time-consuming. A variety of random errors would occur and instead of friendly messages, full exceptions were shown to the user, including a stack trace. Often, this stack trace was so long, the box would overflow the screen and the user would be unable to close the popup box.
• The built in Policy Decision Point's web service only supported returning a SINGLE entitlement at a time. This was completely inadequate (would have crippled our apps' performance) and somewhat laughable given this is an 'enterprise product'. We ended up having to write our own web-service which could check multiple entitlements at once using the Java API
• Horrible Support - we opened at least 20 support cases and the majority were classified as bugs or product enhancements, and then nothing was done on them. I am pretty sure this product has no full-time developers, given the lack of progress seen on their product in over 2 years. A variety of issues went back and forth between the OES and Weblogic teams, both blaming each other, and never got resolved. When we tried to escalate, various Oracle manager folks claimed to be exerting pressure, but ultimately everything fell back on us (sorry, can't reproduce it on our end) and made no progress. Almost every support person we got did not speak fluent English, writing back in incomplete sentences, and confusing basic pronouns (he vs she), etc.
• Lack of product documentation. It took us about a month of working with support to enable LDAPS binds for users logging into the admin UI (by default, it only worked with unsecure LDAP binds). All of such configuration was undocumented and we had to rely on support giving us explicit instructions. There was also a bevy of patches that had to be applied to 3 different components of the product in a specific order to work properly. Some patches caused regressions and broke functionality that previously had been corrected by a prior patch. They also released an entire new version (Patch Set 1 I believe) and forgot to increment the build number in the UI, causing much confusion. Any development house with basic build/release practices in place would have avoided this.

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• We have a shift that crosses midnight and the system resets OT calculation when it becomes a new day, but in CA OT is calculated on hours worked and doesn’t split a shift at midnight for OT purposes. So far they have been unable to address this as it's not an issue in other states.
• Holiday Pay has been an issue because of our policy - too many changing variables to create a process. Unfortunately, you cannot adjust holiday pay on the employee's timesheet. That would be the simplest solution but so far that hasn't happened.
• Non-US Citizen beneficiary. This is not an option when electing benefits. Not a big deal unless you have employees with families abroad. We had one and we created a work around.
• Everything has to be downloaded. You cannot click on an employee's pay stub (for example) and view it within UZIO. It must be downloaded to your computer. Not a big deal - just takes more time and more files to delete on your computer.

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To have payroll, HR functions, and scheduling all in one place has truly been a game changer. Even with us only having started using UZIO since February, it’s been so easy to pick up and go for management and our employees. I truly couldn’t recommend UZIO enough. 10 out of 10

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I saw one other competitor at a trade show, but unfortunately their product didn't seem much better. It forced administrators to dig through horribly complex expressions with lots of ANDs and ORs to debug a basic policy. I didn't think it would be easy enough to use.

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Independently Invited by TrustRadius

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UZIO has a much smoother/easier workflow for benefits setup and management. The system is extremely user friendly and the platform is clean and easy to read. UZIO listens to client feedback and uses that information to improve the system and make it work better for users.

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Independently Invited by TrustRadius

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• I do not have hard numbers on this, because it probably had an indirect impact on our applications.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• UZIO has had a positive impact on the time it takes to onboard/offboard or complete payroll.
• UZIO is much more affordable that some of the other HRIS systems.
• The only negative is that they do not have a performance mgmt system.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info