TrustRadius

OTRS HR Management vs. Salesforce HR Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OTRS HR Management
Score 0.0 out of 10
N/A
OTRS for HR Management offers automated HR processes for application management and training requests to support onboarding tasks. The solution provides an external portal to make HR processes accessible, with the goal of improving applicants´ and employees´ HR experience. This preconfigured version of OTRS gives several preset features, allowing users to manage, update, change, collect and interact with all data and incoming requests, such as sick notes, applications for leave, personal data…N/A
Salesforce HR Service Management
Score 9.0 out of 10
N/A
A solution that gives employees self-service so they can take action, get support on any channel, and find resources from one central place. For HR teams, streamline employee support and processes with HR case management.N/A
Pricing
OTRS HR ManagementSalesforce HR Service Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OTRS HR ManagementSalesforce HR Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OTRS HR ManagementSalesforce HR Service Management
Best Alternatives
OTRS HR ManagementSalesforce HR Service Management
Small Businesses
Zoho People
Zoho People
Score 8.9 out of 10
Zoho People
Zoho People
Score 8.9 out of 10
Medium-sized Companies
Zoho People
Zoho People
Score 8.9 out of 10
Zoho People
Zoho People
Score 8.9 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OTRS HR ManagementSalesforce HR Service Management
Likelihood to Recommend
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
OTRS HR ManagementSalesforce HR Service Management
Likelihood to Recommend
OTRS Group
No answers on this topic
Salesforce
It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Pros
OTRS Group
No answers on this topic
Salesforce
  • Good interface
  • Simple and concise
  • User-friendly
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Cons
OTRS Group
No answers on this topic
Salesforce
  • The change requests page could be better
  • The process for the incident lifecycle could be a little simpler
  • Search options could be improved a bit
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Alternatives Considered
OTRS Group
No answers on this topic
Salesforce
It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Return on Investment
OTRS Group
No answers on this topic
Salesforce
  • Reduces time to resolve incidents
  • Enables to get a good overview of the change
  • Improves employee involvement and productivity
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
ScreenShots