Software that makes life easy!
May 16, 2022
Software that makes life easy!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Work.com
We use the application for raising and resolving tickets as part of incident management and also for production releases as part of the change management processes of the ITIL lifecycle. The users normally log in through a single sign-on option, and the tool is one of the default apps available for all users.
Pros
- Good interface
- Simple and concise
- User-friendly
Cons
- The change requests page could be better
- The process for the incident lifecycle could be a little simpler
- Search options could be improved a bit
- Incident management
- Problem management
- Change management
- Reduces time to resolve incidents
- Enables to get a good overview of the change
- Improves employee involvement and productivity
It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.
Do you think Salesforce Employee Service Management delivers good value for the price?
Yes
Are you happy with Salesforce Employee Service Management's feature set?
Yes
Did Salesforce Employee Service Management live up to sales and marketing promises?
Yes
Did implementation of Salesforce Employee Service Management go as expected?
Yes
Would you buy Salesforce Employee Service Management again?
Yes
Comments
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