Overall Satisfaction with Work.com
We use the application for raising and resolving tickets as part of incident management and also for production releases as part of the change management processes of the ITIL lifecycle. The users normally log in through a single sign-on option, and the tool is one of the default apps available for all users.
- Good interface
- Simple and concise
- The change requests page could be better
- The process for the incident lifecycle could be a little simpler
- Search options could be improved a bit
- Reduces time to resolve incidents
- Enables to get a good overview of the change
- Improves employee involvement and productivity
It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.
Do you think Work.com delivers good value for the price?
Are you happy with Work.com's feature set?
Did Work.com live up to sales and marketing promises?
Did implementation of Work.com go as expected?
Would you buy Work.com again?
It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.